Title: Download
Last modified: February 20, 2022

---

# Download

 *  Resolved [mltzgl](https://wordpress.org/support/users/mltzgl/)
 * (@mltzgl)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/download-40/)
 * Hello, i need some Help with the setting of the Lightbox.
 * If i try to disable the Download-Button and saved it. But it still not working..
 * I`ll be glad for your help !
 * Best Regards!
    -  This topic was modified 4 years, 2 months ago by [mltzgl](https://wordpress.org/support/users/mltzgl/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdownload-40%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/download-40/#post-15385895)
 * Dear [@mltzgl](https://wordpress.org/support/users/mltzgl/),
 * Thank you for the topic.
 * We have checked and couldn’t find a similar issue on our end. I mean everything
   works fine in this regard for us.
 * Also, we have checked your website and noticed that you are currently using the**
   Jetpack Cache plugin**.
    We strongly believe that the issue is connected with
   the cache.
 * Please **clear all the caches (DB, plugin, browser)** and check this case again.
 * Please check this and let us know about the outcome.
 * Thank you.
 *  Thread Starter [mltzgl](https://wordpress.org/support/users/mltzgl/)
 * (@mltzgl)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/download-40/#post-15388538)
 * Hi, thanks for your help..i tryed to delete the cage but the problem stills there..
 * If i try disable the Download-Button in the Lightboxsettigs and save it, the 
   button jumps back to enable..
 * Here you can have a look:
    [https://maltezengel-foto.com/wp-content/uploads/2022/02/InkedScreenshot-2022-02-21-at-19-43-43-Gallery-Photo-Gallery-‹-Malte-Zengel-Fotografie-—-WordPress_LI.jpg](https://maltezengel-foto.com/wp-content/uploads/2022/02/InkedScreenshot-2022-02-21-at-19-43-43-Gallery-Photo-Gallery-‹-Malte-Zengel-Fotografie-—-WordPress_LI.jpg)
 * [video src="https://maltezengel-foto.com/wp-content/uploads/2022/02/Screenshot-
   2022-02-21-at-19-45-15-Gallery-Photo-Gallery-‹-Malte-Zengel-Fotografie-—-WordPress.
   mp4" /]
 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/download-40/#post-15391126)
 * Dear [@mltzgl](https://wordpress.org/support/users/mltzgl/),
 * Thank you for your reply.
 * I want to mention, that, yours is an individual case that can’t be found on our
   end.
    I mean everything works fine in this regard on our end.
 * So, please contact us via [this form](https://ays-pro.com/contact) for further
   investigation of your case. Our customer care specialists will always be happy
   to help you.
 * Thank you.`

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Download’ is closed to new replies.

 * ![](https://ps.w.org/gallery-photo-gallery/assets/icon-128x128.jpg?rev=1451268)
 * [Photo Gallery by Ays - Responsive Image Gallery](https://wordpress.org/plugins/gallery-photo-gallery/)
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## Tags

 * [download](https://wordpress.org/support/topic-tag/download/)

 * 3 replies
 * 2 participants
 * Last reply from: [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/download-40/#post-15391126)
 * Status: resolved