Support » Plugin: PayPal for Digital Goods » Dowload Pop-Up Doesn’t Appear on Mobile Devices

  • The process works smoothly for customers using a computer. But customers who pay using their phones never get the pop-up screen that says “download here.” They go through the payment process and then get nothing. Can you please help me figure this out? Thank you!

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    But customers who pay using their phones never get the pop-up screen that says “download here.” They go through the payment process and then get nothing.

    Have you tested this feature in your mobile device. Or can you get a family member or a friend to test this.

    Thank you

    Yes. I’ve had several people test it. Never works on phones.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, do you think it might have something to do with a cache issue in your site? Do you know if the issue is related to Android, IOS or Windows?

    IOS for certain, but I’m not sure about Android or Windows. I don’t know if it’s a cache issue, but that seems unlikely.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, I have submitted a message to the developers to investigate further this issue.

    Thank you

    Plugin Author mra13

    (@mra13)

    on mobile devices it opens the window in a new tab (thats how this API of PayPal works on mobile devices). I did a test myself on my site just now (using my iPhone) and the full checkout works fine. You need to wait after you hit the pay button for PayPal to send back to the other window where it will popup the thank you message (with the download link for the digital item).

    mra13
    I tested this, and it did not open a new tab on my phone.

    I just had someone else test it on their iPhone, and there is no new tab/window that opens. They simply paid through Paypal and then nothing. No confirmation.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    I tested this, and it did not open a new tab on my phone.

    How long did you wait for?

    Regards

    Until the screen went to sleep – 45 seconds?

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, then I assume that after the 45 seconds you woke up your phone and checked to see if you could see the other tab or PayPal notice, correct?

    Regards

    Of course. That doesn’t even make sense, because it wouldn’t/shouldn’t take that long for a new tab to open! As I stated above, this has been tested multiple times by multiple people on multiple different phones. They’ve all had the same experience: there is no new tab/window that opens. They simply paid through Paypal and then nothing. No confirmation.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    Of course. That doesn’t even make sense, because it wouldn’t/shouldn’t take that long for a new tab to open! As I stated above,

    I agree with you.

    Something in your site is blocking this process from happening in mobile devices. The problem is trying to pin point what is causing this issue.

    Kind regards

    I understand that but feel like your questions are all things I’ve already tried/thought of/tested/ruled out, etc! Is there information I can provide to you that will help streamline the process? I’m happy to give specific details if I know what you’re looking for. Thank you!

Viewing 14 replies - 1 through 14 (of 14 total)
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