• MakeAnImpact

    (@refinedimpact)


    We had a client using this plugin, and paying for a Starter Plan license at $50/mo. Just received an email today (January 19th) that beginning February 1st the price of that plan will be DOUBLE, with the new pricing of $99/mo.

    I understand that prices can increase, but to double your pricing AND not give significant advance notice is just outright inconsiderate.

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  • Plugin Author patternsinthecloud

    (@patternsinthecloud)

    Hi! We’re sorry that you feel that you are not receiving enough notice or consideration as a valued subscriber to our service. The notice to you and our existing subscribers is being given ahead of our plans changing in February 1st but with much more notice than the 2 weeks you mentioned ahead of when the actual charge for your monthly plan will change.

    It does look like you’re already in touch with our Customer Success team who is working with you to answer questions about your account & plan and to clarify impacts on your actual billing.

    We completely understand that price increases are not desirable, and this is the only change in pricing we have made since our launch (nearly 4 years ago). However, we are also working hard to invest in the continued growth and innovation of Autoship Cloud and hope that you experience the value of having a great quality and well-supported Autoship program with us as your partner!

Viewing 1 replies (of 1 total)
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