• Resolved ferdiax

    (@ferdiax)


    Hello,
    I’m having an issue with the Facebook feed. In this feed the body text from the post is showing up twice. Once above the photo and again below the post title.

    Thanks and i hope you can help.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author slickremix

    (@slickremix)

    Hey @ferdiax,
    Can you please share with me the shortcode you are using to display the feed.

    Thanks,
    Justin

    ferdiax

    (@ferdiax)

    Thanks Justin for your reply.

    This is the shortcode i’m using.
    [fts_facebook type=page id=109330707075651 posts=2 description=yes posts_displayed=page_and_others images_align=left]

    Thanks
    Joe

    Plugin Author slickremix

    (@slickremix)

    Hey @ferdiax,
    This happens when you are posting a photo description and also making a post with the exact same text. If you remove one or the other on Facebook this won’t happen any longer.

    Thanks,
    Justin

    ferdiax

    (@ferdiax)

    Hello Justin,

    I cannot see what i must change on Facebook to get this right.
    Here are some screenshots

    1. Here is a screenshot of the shared post: https://cl.ly/2d1f4ca05b28
    2. Screenshot of post on Facebook: https://cl.ly/86916d91b05c
    3. Screen of post when displayed on website using plugin: https://cl.ly/4e18a2f5072f

    As you can see there is a big difference between whats on Facebook and the website.

    Plugin Author slickremix

    (@slickremix)

    Hey Ferdiax,
    ‚ÄčI know this is strange but this is how Facebook is serving it up to us. I think mainly because the description text is getting added as “the post’s text” through the API. It does seem kind of strange in this scenerio though mainly because it’s pulling the description text from the post you are sharing and putting it into both areas. Let me talk to my brother (the other developer) and maybe we can add an option to hide “the post” description on shared posts. The only thing to think about is if you where actually to share that post with a different description it would then not come through with both only the Shared objects description.

    Thanks,
    Justin

Viewing 5 replies - 1 through 5 (of 5 total)
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