Title: Double Refund Issue
Last modified: March 2, 2022

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# Double Refund Issue

 *  Resolved [ronanwni](https://wordpress.org/support/users/ronanwni/)
 * (@ronanwni)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/double-refund-issue/)
 * Hi there,
 * Please see screenshot below:
    [https://i.gyazo.com/8224de14a8ca036ba18584a4b1944eb6.png](https://i.gyazo.com/8224de14a8ca036ba18584a4b1944eb6.png)
 * The client (account name “Emma O’Donnell”) did a single refund on one item within
   the order, it then 1 minute later somehow made my admin account (named WebsiteNI)
   refund again.
 * This refunded the user twice, not just in the website but also on PayPal.
 * This issue occurred before and I previously had a ticket opened with you on it,
   at the link below:
    [https://wordpress.org/support/topic/double-refunds/](https://wordpress.org/support/topic/double-refunds/)
 * We did the webhook re-subscribe thing and then also a little bit after that updated
   to the newer PayPal plugin you brought out and the issue stopped, until recently.
 * Can you please help me resolve this? This is causing our client a lot of issues.
 * I have also opened a ticket through your website so as to include the WooCommerce
   System Report.
 * Thanks,
    Ronan`
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdouble-refund-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [katmacau](https://wordpress.org/support/users/katmacau/)
 * (@katmacau)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/double-refund-issue/#post-15766053)
 * Hi Woocommerce. Also having the same issue.
 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/double-refund-issue/#post-15774835)
 * This should be resolved already in the latest version 1.8.1. So I suggest updating
   the plugin if you’re still on an older version.
    If any problems persist, please
   create a new thread. Thanks!
 * Kind regards,
    Niklas

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Double Refund Issue’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/double-refund-issue/#post-15774835)
 * Status: resolved