Support » Plugin: GreenPay(tm) by Green Payment Processing » Double processing against inventory

  • Resolved thaywoody

    (@thaywoody)


    I have recently been having issues with product backorders even though we do not allow this option. After spending some time with Woo support we discovered that every order with echeck deducts inventory twice.

    Example:
    Green has received payment for this order under Check ID 4908121.
    Stock levels reduced: Red Borneo Premium – 250 grams (P_RB-250g-1-1) 12→11
    Order status changed from Pending payment to On hold.
    GreenPay™ check accepted (Check_ID: 4908121, CheckNumber: 10870121)
    Check created and is pending the rest of the transaction process. Depending on your merchant settings, more verification may be required. When the check is processed, the plugin will attempt to update the order status automatically Order status changed from Pending payment to On hold.
    Stock levels reduced: Red Borneo Premium – 250 grams (P_RB-250g-1-1) 11→10

    Another example:
    Green has received payment for this order under Check ID 4890721.
    Red Bali – 250 grams (RB-250g) 8→0
    GreenPay™ check accepted (Check_ID: 4890721, CheckNumber: 10852721)
    Red Bali – 250 grams (RB-250g) 0→-8

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Alex

    (@greenmoney)

    Thank you for pointing this out to us! We are looking into the issue as I type this and will hopefully have a fix out by the end of the day.

    Sorry for any inconvenience!

    Plugin Author Alex

    (@greenmoney)

    We have just pushed out a 2.0.6 update which should resolve this issue. Please let us know if you are still having issues with stock levels after updating!

    Hi Alex, I’m responding on this thread because I believe I am having a similar issue, although it’s not stock related. The client is getting two new order notifications and two shipping labels are being generated which indicates to us that GreenPay is sending back two payment confirmations that trigger these. Could you please check into this for us? The client’s website is https://daisymindandbody.com/

    Thank you!

    Joel

    Plugin Author Alex

    (@greenmoney)

    Thank you for reporting this issue as it is the first we have heard of this problem! We have already created an internal dev ticket to investigate and get this resolved as soon as we are able. I will reply here in this thread once the problem has been resolved!

    Plugin Author Alex

    (@greenmoney)

    We have pushed out version 2.0.8 which should address this issue completely. Thank you for reporting the problem to us!

    Excellent! Thank you for taking care of that so quickly!

Viewing 6 replies - 1 through 6 (of 6 total)
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