Title: Double Opt-in issue
Last modified: February 14, 2020

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# Double Opt-in issue

 *  [Marco1969](https://wordpress.org/support/users/marcorm69/)
 * (@marcorm69)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/double-opt-in-issue/)
 * Hi all.
 * I have enabled the “Double Opt-in” but I have a problem:
 * When I subscribe the newsletter, the email with the request for confirmation 
   of activation arrives correctly but the user is already “Signed up” and not in“
   Not Confermed” status.
    The sending test working.
 * Also, the “Welcome e-mail” is never sent (with or without “Double Opt-In”)
 * Can you help me?
 * Regarda,
    Marco
    -  This topic was modified 6 years, 2 months ago by [Marco1969](https://wordpress.org/support/users/marcorm69/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [Marco1969](https://wordpress.org/support/users/marcorm69/)
 * (@marcorm69)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/double-opt-in-issue/#post-12437025)
 * For the second issue
 * > the “Welcome e-mail” is never sent (with or without “Double Opt-In”)
 * I found the problem: i have deleted the list associated at the “welcome email”
   and I created a new List.
    However, I don’t find a way to re-associate the new
   list with existing welcome mails. I had to create a new email
 * The first problem sussist
 *  [Wysija](https://wordpress.org/support/users/wysija/)
 * (@wysija)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/double-opt-in-issue/#post-12458387)
 * Hi [@marcorm69](https://wordpress.org/support/users/marcorm69/)
 * 1) That’s strange indeed. We’ll need to further investigate that. Please contact
   us here: [https://www.mailpoet.com/support/wordpress-forums](https://www.mailpoet.com/support/wordpress-forums)
 * 2) You must edit your Welcome Email and then on the latest step of the newsletter
   creation process you’ll see the place to assign the new list.

Viewing 2 replies - 1 through 2 (of 2 total)

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## Tags

 * [double opt-in](https://wordpress.org/support/topic-tag/double-opt-in/)
 * [mail](https://wordpress.org/support/topic-tag/mail/)
 * [welcome mail](https://wordpress.org/support/topic-tag/welcome-mail/)

 * 2 replies
 * 2 participants
 * Last reply from: [Wysija](https://wordpress.org/support/users/wysija/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/double-opt-in-issue/#post-12458387)
 * Status: not resolved