Double opt-in inactive even with MailPoet sending service

  • Resolved wpguillaume

    (@wpguillaume)


    4 years, 2 months ago

    Hello,

    We use the MailPoet sending service for our welcome emails and newsletters.

    The double opt-in works if people subscribe through a form on our website.

    But if we add them manually, be it as Subscribed or as Unconfirmed, they never get a confirmation e-mail.
    I assumed that double opt-in was enforced, so I was surprised to be able to add people as “Subscribed” in the first place. In this case they receive our Welcome e-mail.
    But shouldn’t they receive a confirmation e-mail first, if we add them as “Unconfirmed”?

    In any case, removing the “Subscribed” status would help in making sure that double opt-in is always used.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Wysija

    (@wysija)

    4 years, 2 months ago

    Hi @wpguillaume

    But shouldn’t they receive a confirmation e-mail first, if we add them as “Unconfirmed”?

    – You are an administrator of your website, you have privileges for that, therefore, we assume you know what you are doing.

    Thread Starter wpguillaume

    (@wpguillaume)

    4 years, 2 months ago

    Hi @wysija

    Thank you for this fast answer and your continuous support!

    Are you saying that as administrators, you authorize us to subscribe people without enforcing the double opt-in?

    What if we want to enforce it on our end? Is it possible?
    I thought that adding someone with the “Unconfirmed” status would serve that purpose by sending them the confirmation e-mail, letting them confirm their subscription.
    But if the “Unconfirmed” status doesn’t send this e-mail, what is this status here for?

    Thanks again!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Double opt-in inactive even with MailPoet sending service’ is closed to new replies.