Double Load on Lightbox

Resolved The Wachamacallit
(@ineed-help)

1 year, 2 months ago

Hello Prisna Support,

Thank you ever so much for creating this awesome plugin! Is extremely useful!

Could you please advice me on how can I go about solving this problem:

On my site, there are a few Archive Pages where, the single posts open inside a “Ligthbox”

Unfortunately, the Prisna GWT link appears twice when opening any Lightbox.

Please see the following screenshot: https://snipboard.io/KmO9zL.jpg

How can I set the plugin to not load that link twice and only keep the control in the main site?

.. (also where can I send you login info privately for you to see the site, right now is not public)

Thank you for your attention.

The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Author Prisna
(@prisna)

1 year, 2 months ago

Greetings,

Most likely the Ligthbox is loading the posts inside an iframe. You should hide the translator in these posts:

Advanced > General > Hide on pages, posts and categories > Posts

Regards

Thread Starter The Wachamacallit
(@ineed-help)

1 year, 1 month ago

Thank you for your response Prisna Support!

I found the settings Posts area you guided me to.

For some reason there are no checkboxes showing unlike in Pages or Categories.

Please see screenshot: https://snipboard.io/8Pf2C7.jpg

Nothing will open when clicking either. Could you please advice?

Plugin Author Prisna
(@prisna)

1 year, 1 month ago

You can add a Category to all those posts, and then simply select that particular Category.

Regards

Thread Starter The Wachamacallit
(@ineed-help)

1 year, 1 month ago

Ok, so I created three more categories:

For the Custom Posts “Movies” I added a WP Category “Movies”

For the Custom Posts “Logoi” I added a WP Category “Logoi”

For both of the Custom posts ‘Movies’ and ‘Logoi’ I added the WP Category “Lightbox”

Here they are all three checked https://snipboard.io/tTuevw.jpg

Unfortunately, the Prisna GWT link is still appearing twice when opening the Custom Posts on a Lightbox. Could you please let me know what I might be doing wrong?

Plugin Author Prisna
(@prisna)

1 year, 1 month ago

Please send a link where this can be seen.

Thread Starter The Wachamacallit
(@ineed-help)

1 year, 1 month ago

Thank you for your response.

If one was to visit the actual single post URL there’s no issue. For example https://www.yourtestimonytube.com/movie/after-death/

The problem can only be seen from:

https://www.yourtestimonytube.com/logoi/

https://www.yourtestimonytube.com/movies/

Both of these are the custom posts archive pages that open each single custom post on a Lightbox, only when clicking on a Custom Post link to reveal the Lightbox, is when the double issue can be seen.

Also, the site is currently not public. Can I send you login info privately?

Plugin Author Prisna
(@prisna)

1 year, 1 month ago

Yes, please either send the login info or make the links public. Otherwise we can’t look into them.

Thread Starter The Wachamacallit
(@ineed-help)

1 year, 1 month ago

Where can I send you the login info privately?

Plugin Author Prisna
(@prisna)

1 year, 1 month ago

As shown in the Description page:

You can also ask for assistance directly from our website: https://www.prisna.net/contact-us/

Thread Starter The Wachamacallit
(@ineed-help)

1 year, 1 month ago

Thank you I submited a ticket:

“double load on lightbox (ID: 077cd6ba-418f3015-57b6230e-23da92d0)”

Viewing 10 replies - 1 through 10 (of 10 total)

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