Double invoice number

  • Resolved Sébastien COLLET

    (@sebbus)


    6 years, 3 months ago

    Good morning. Hello,
    I see a problem with some of the transactions.
    For an order number I have two invoice numbers in the database:
    Command ID 15186
    71794 15186 _wcpdf_invoice_number 9305-VAP
    71798 15186 _wcpdf_invoice_number 9306-VAP

    As a result, the list of invoice numbers is no longer continuous.

    Thank you in advance for your return. I can provide you with access if necessary.

    Thank you very much.

    Translated with http://www.DeepL.com/Translator

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    6 years, 3 months ago

    Hello Sébastien,
    As far as I know, this can only happen if two processes complete an order simultaneously and the database cannot keep up. Usually, in addition to double invoices, customers also receive WooCommerce emails twice and any other processes may also execute twice.
    Is this with specific payment gateways, or with all orders/payment gateways? I recently had another customer with this issue, and they had this issue with PayPal specifically. It turned out that they had enabled paypal IPN and also setup their PayPal identity token in the WooCommerce settings. Because of this, orders were confirmed paid twice, by IPN and PDT. You can see this in the right sidebar of the order details page (“Order Notes”).
    You should only use one of the two methods.

    Let me know if that’s indeed the case on your site too!

    Ewout

    Thread Starter Sébastien COLLET

    (@sebbus)

    6 years, 3 months ago

    Hello,
    Apparently the payment module is involved (But not Paypal : BNP Mercanet). I’m doing an update. Thank you very much.

    Plugin Contributor Ewout

    (@pomegranate)

    6 years, 3 months ago

    Thanks! Please let me know if updating the BNP Mercanet gateway solves the issue. Can you confirm that these orders were indeed confirmed twice?

Viewing 3 replies - 1 through 3 (of 3 total)
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