Title: Double Inventory Draw
Last modified: August 3, 2024

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# Double Inventory Draw

 *  Resolved [kody8vcj8391c](https://wordpress.org/support/users/kody8vcj8391c/)
 * (@kody8vcj8391c)
 * [2 years ago](https://wordpress.org/support/topic/double-inventory-draw/)
 * Hey All,
 * I’m looking for support in this. I’m having an issue where a CC order results
   in two order confirmation emails. Additionally, it doubles draws out of our inventory
   in Woo, really throwing us off. Sometimes even making our stock show -1

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [Riaan K.](https://wordpress.org/support/users/riaanknoetze/)
 * (@riaanknoetze)
 * [2 years ago](https://wordpress.org/support/topic/double-inventory-draw/#post-17930853)
 * Hi there,
 * In order to troubleshoot this further, please do the following:
    - Confirm whether this is _only_ happening with WooCommerce Stripe or whether
      you’re able to replicate the same behaviour with another payment gateway as
      well;
    - Share a copy of your status report as found under **WooCommerce > Status**
    - Share a copy of any Stripe Logs as found under **WooCommerce > System Status
      > Logs** (Assuming Stripe Logging was enabled at the time of checkout)
    - Share a copy of the order-notes section for an affect order. These can be 
      found under **WooCommerce > Orders > YOUR ORDER > Order notes** (On the right-
      hand side)
 * Thanks!
 *  Thread Starter [kody8vcj8391c](https://wordpress.org/support/users/kody8vcj8391c/)
 * (@kody8vcj8391c)
 * [2 years ago](https://wordpress.org/support/topic/double-inventory-draw/#post-17931664)
 * Is there a non public support method for stripe? Or is public support the only
   way??
 *  [Zee](https://wordpress.org/support/users/doublezed2/)
 * (@doublezed2)
 * [2 years ago](https://wordpress.org/support/topic/double-inventory-draw/#post-17931991)
 * Hello [kody8vcj8391c](https://wordpress.org/support/users/kody8vcj8391c/),
 * Thank you for your reply.
 * You can also create a ticket via your Woo.com account.
   You can find the **Get
   Support **link on the right-hand side of [this page](https://woocommerce.com/products/stripe/).
 * ![](https://i0.wp.com/snipboard.io/agF2AJ.jpg?ssl=1)
 * May I ask why do you ask about non-public support method?
 * Best regards.
 *  [cornerstonewebdev](https://wordpress.org/support/users/cornerstonewebdev/)
 * (@cornerstonewebdev)
 * [2 years ago](https://wordpress.org/support/topic/double-inventory-draw/#post-17934470)
 * Is there an update to this? I have had this exact issue going on 2 weeks.
    -  This reply was modified 2 years ago by [cornerstonewebdev](https://wordpress.org/support/users/cornerstonewebdev/).
 *  [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/)
 * (@ckadenge)
 * [2 years ago](https://wordpress.org/support/topic/double-inventory-draw/#post-17934753)
 * Hi [@cornerstonewebdev](https://wordpress.org/support/users/cornerstonewebdev/),
 * Sorry to know that you’ve also faced a similar issue. However, to align with 
   [forum best practices](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too),
   please create a new topic so that we can address your issue(s) separately.
 * In the meantime, I recommend trying the suggested steps mentioned above and while
   creating a new ticket, please share with us the following:
    - a copy of your status report as found under **WooCommerce > Status**
    - a copy of any Stripe Logs as found under **WooCommerce > System Status > Logs**(
      Assuming Stripe Logging was enabled at the time of checkout)
 * Looking forward to assisting you further under your new topic.
 *  [philip8829](https://wordpress.org/support/users/philip8829/)
 * (@philip8829)
 * [2 years ago](https://wordpress.org/support/topic/double-inventory-draw/#post-17939543)
 * I have the same issue and will follow this ticket. I will also open a new ticket
 *  [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/)
 * (@ckadenge)
 * [2 years ago](https://wordpress.org/support/topic/double-inventory-draw/#post-17939590)
 * Hi [@philip8829](https://wordpress.org/support/users/philip8829/),
 * That’s a great way to keep updated on any progress or solutions.
 * However, if you’re facing the same problem, opening a new ticket will help us
   address your specific concerns more effectively.
 * Thank you for understanding.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Double Inventory Draw’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

 * 7 replies
 * 6 participants
 * Last reply from: [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/double-inventory-draw/#post-17939590)
 * Status: resolved