Support » Plugin: Order Splitter for WooCommerce » Double charging Freight

  • Resolved roussk


    I am trying to split orders so one group ships fedex ground and one group ships next day air.

    the ground shipping is free shipping
    the next day air group is a flexible shipping cost based on weight.

    the order splits correctly but the ground order that is created gets charged the shipping even though it is setup as free. if i just order the item in the free shipping category the order goes through correctliy.

    on the e-mail that is sent is says order total $100, the detail is more as there is a phantom freight charge that appears on the free shipping side?

    The page I need help with: [log in to see the link]

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  • Plugin Author Fahad Mahmood


    @roussk please check your settings and let that checkbox OFF which is adding the shipping details. This plugin is majorly dealing with items splitting, taxes and shipping related aspects are not that mature yet.



    That helped but still not 100%.

    the shopping chart shows $83.95, which is correct amount that should be charged

    if i look under “Orders” in woocommerce the two split orders have no freight
    if i look at the e-mail, order total $83.95 but the detail adds up to $108.95 (the extra phantom shipping charge).

    what was charged to my card was the $83.95 which is correct(which was not working before i turned the shipping off).

    any other ideas?


    Plugin Author Fahad Mahmood


    Dear Keith,

    Maybe a video recording or screenshot will clear this scenario, it’s being hard to fit in my memory to visualize exactly.


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