Support » Plugin: Essential Addons for Elementor » Double Charged

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  • Plugin Support rafinkhan

    (@rafinkhan)

    Hi @itsheridea,

    First of all, we are really sorry about the inconvenience caused. Due to server maintenance, ​​you have been charged twice which shouldn’t have happened.

    ​​​​And, since, it’s weekend out here, we couldn’t get back to you earlier. We are sorry about that.

    Regardless, I have already assigned our Team Lead to refund your extra charge as soon as possible. So, don’t worry, you will be receiving the refund shortly.

    By the way, I know you have done that completely out of frustration but the 1* Review which you have left could a bit more damaging for us. So, once we proceed the refund, can you please change your review or remove it?

    We would highly appreciate it. Thank you!​​​​​​`

    Plugin Support rafinkhan

    (@rafinkhan)

    @itsheridea,

    Hi, there. We kept our promise and refunded the extra charge as requested. However, you haven’t changed the review yet. Can you please do that?

    We would appreciate it a lot. Thank you!

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