• Hi, good day
    So to begin with, I just want to say I have verified the pixel is only installed once in my site, using only your plugin. There is no extra code or anything, just your plugin
    Okey so lets start
    Im experiencing misleading counting events in my facebook business dashboard (example: dashboard shows 15 purchases but in my site there are only 13 sales).
    After further investigation I have realized that in Thank You page, purchases events get fired everytime page is reloaded or (in mobile) when moving to another application and then coming back, creating duplicated events or even triplicated events but each of them with their own different order_id (Im attaching a picture with the replicated bug)
    https://snipboard.io/waioK7.jpg

    This issue is generating wrong information in my facebook business dashboard and many other of your users, attributing sales to ghost costumers, generating wrong ROAS and cost per purchase data, which for any e-commerce business is vital

    Could you please help us and fix this?

    Greetings

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Viewing 3 replies - 1 through 3 (of 3 total)
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