Title: Don't work in multisite? Last modified: August 21, 2016 --- # Don't work in multisite? * Resolved [mdw](https://wordpress.org/support/users/yamaryam/) * (@yamaryam) * [11 years, 9 months ago](https://wordpress.org/support/topic/dont-work-in-multisite/) * Hi there is no settings, even on the link of the extensions there is just a blank page, and it doesn’t work. * [https://wordpress.org/plugins/instantsearch-for-woocommerce/](https://wordpress.org/plugins/instantsearch-for-woocommerce/) Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/dont-work-in-multisite/page/2/?output_format=md) [→](https://wordpress.org/support/topic/dont-work-in-multisite/page/2/?output_format=md) * Plugin Author [Fast Simon](https://wordpress.org/support/users/instantsearchplus/) * (@instantsearchplus) * [11 years, 9 months ago](https://wordpress.org/support/topic/dont-work-in-multisite/#post-5156673) * Hi Marie. We would like to identify the issue with your site. Please send out the site URL details to [support@instantsearchplus.com](https://wordpress.org/support/topic/dont-work-in-multisite/support@instantsearchplus.com?output_format=md) Thanks, –ed * Plugin Author [Fast Simon](https://wordpress.org/support/users/instantsearchplus/) * (@instantsearchplus) * [11 years, 9 months ago](https://wordpress.org/support/topic/dont-work-in-multisite/#post-5156834) * Let us know if you need further assistance. * [michaldybczak](https://wordpress.org/support/users/michaldybczak/) * (@michaldybczak) * [11 years, 5 months ago](https://wordpress.org/support/topic/dont-work-in-multisite/#post-5156874) * I have the same problem, also on multisite. * When I uploaded the plugin, I couldn’t turn it on, I got message: “Plugin cannot be activated due to a critical error}”. * So I deleted it and installed again through the WP interface. This time I was able to activate the plugin but got only message: * “InstantSearch+ for WooCommerce is installed 🙂 Choose your settings “ * I clicked on “Choose your settings” and it opened BLANK page: * [https://woo.instantsearchplus.com/wc_dashboard?site_id=&authentication_key=&new_tab=1&v=1.2.15](https://woo.instantsearchplus.com/wc_dashboard?site_id=&authentication_key=&new_tab=1&v=1.2.15) * When I hovered the cursor over the instant search icon on menu, it didn’t open any menu. When I clicked the icon it opened again the blank site. * Bottom line, the plugin doesn’t work. * [michaldybczak](https://wordpress.org/support/users/michaldybczak/) * (@michaldybczak) * [11 years, 5 months ago](https://wordpress.org/support/topic/dont-work-in-multisite/#post-5156875) * And please, make this thread as UNRESOLVED, because the problem exists. * I’m gonna deactivate and uninstal the plugin and wait for the response. * Plugin Author [Fast Simon](https://wordpress.org/support/users/instantsearchplus/) * (@instantsearchplus) * [11 years, 5 months ago](https://wordpress.org/support/topic/dont-work-in-multisite/#post-5156876) * Michael, Sorry about the issue you experienced. Would you be kind to send us your site details to [support@instantsearchplus.com](https://wordpress.org/support/topic/dont-work-in-multisite/support@instantsearchplus.com?output_format=md) so we can closely track? Best, * –ed * [michaldybczak](https://wordpress.org/support/users/michaldybczak/) * (@michaldybczak) * [11 years, 5 months ago](https://wordpress.org/support/topic/dont-work-in-multisite/#post-5156877) * OK, will do. What site details do you have in mind? * Plugin Author [Fast Simon](https://wordpress.org/support/users/instantsearchplus/) * (@instantsearchplus) * [11 years, 5 months ago](https://wordpress.org/support/topic/dont-work-in-multisite/#post-5156878) * Let’s start with your site URL and sites structure. * [michaldybczak](https://wordpress.org/support/users/michaldybczak/) * (@michaldybczak) * [11 years, 5 months ago](https://wordpress.org/support/topic/dont-work-in-multisite/#post-5156880) * OK, I set the email. * [fabiobi](https://wordpress.org/support/users/fabiobi/) * (@fabiobi) * [11 years ago](https://wordpress.org/support/topic/dont-work-in-multisite/#post-5156890) * hi! i have the same problem; blank page on multisite! * [mheerema](https://wordpress.org/support/users/mheerema/) * (@mheerema) * [11 years ago](https://wordpress.org/support/topic/dont-work-in-multisite/#post-5156891) * Is InstaSearch not helping to resolve this error in public for a reason? * I also cannot activate on multisite with the above error. * Plugin Author [Fast Simon](https://wordpress.org/support/users/instantsearchplus/) * (@instantsearchplus) * [11 years ago](https://wordpress.org/support/topic/dont-work-in-multisite/#post-5156892) * Hi mheerema, Your comment could not be more timely. Up until now, we did not support multisite. However, we are currently in the late stages of multisite support development. If you’d like to participate in early access – please contact us on [support@instantsearchplus.com](https://wordpress.org/support/topic/dont-work-in-multisite/support@instantsearchplus.com?output_format=md). Thanks * [mheerema](https://wordpress.org/support/users/mheerema/) * (@mheerema) * [11 years ago](https://wordpress.org/support/topic/dont-work-in-multisite/#post-5156893) * I’m interested, but what is the dev timeline here? * Plugin Author [Fast Simon](https://wordpress.org/support/users/instantsearchplus/) * (@instantsearchplus) * [11 years ago](https://wordpress.org/support/topic/dont-work-in-multisite/#post-5156894) * Hi fabiobi, Your comment could not be more timely. Up until now, we did not support multisite. However, we are currently in the late stages of multisite support development. If you’d like to participate in early access – please contact us on [support@instantsearchplus.com](https://wordpress.org/support/topic/dont-work-in-multisite/support@instantsearchplus.com?output_format=md). Thanks * Plugin Author [Fast Simon](https://wordpress.org/support/users/instantsearchplus/) * (@instantsearchplus) * [11 years ago](https://wordpress.org/support/topic/dont-work-in-multisite/#post-5156895) * We are talking prelim support in the next couple of weeks. Let’s discuss your specific multi-store config on our support at [support@instantsearchplus.com](https://wordpress.org/support/topic/dont-work-in-multisite/support@instantsearchplus.com?output_format=md) to make sure we are addressing it. * Plugin Author [Fast Simon](https://wordpress.org/support/users/instantsearchplus/) * (@instantsearchplus) * [10 years, 11 months ago](https://wordpress.org/support/topic/dont-work-in-multisite/#post-5156896) * Hi fabiobi, mheerema, Marie and michaldybczak, * You are cordially invited to try our first version supporting WooCommerce multisite– enjoy our 30 days free trial as always 🙂 * Best, Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/dont-work-in-multisite/page/2/?output_format=md) [→](https://wordpress.org/support/topic/dont-work-in-multisite/page/2/?output_format=md) The topic ‘Don't work in multisite?’ is closed to new replies. * ![](https://ps.w.org/instantsearch-for-woocommerce/assets/icon-256x256.png?rev =3183291) * [Search, Filters & Merchandising for WooCommerce](https://wordpress.org/plugins/instantsearch-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/instantsearch-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/instantsearch-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/instantsearch-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/instantsearch-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/instantsearch-for-woocommerce/reviews/) * 17 replies * 5 participants * Last reply from: [michaldybczak](https://wordpress.org/support/users/michaldybczak/) * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/dont-work-in-multisite/page/2/#post-5156898) * Status: resolved