Hi @stagecraft,
Thank you for taking the time to share your feedback with us. I’m sorry to hear about the issues you’ve been experiencing with our plugin, and I understand how frustrating this must be for both you and your employees.
Do you mean that the form isn’t submitting, or that you’re not receiving email notifications after the form has been submitted?
Form submission issue: Could you please let us know if your employees encountered a specific error message when attempting to fill out the applications? This detail would greatly help us in identifying the issue and providing a tailored solution for you.
In the meantime, you can refer to the following resources:
Guide to Getting Support with WPForms
How to Troubleshoot JavaScript Issues in WPForms
For email notification issues, please ensure your notification settings are configured correctly using this guide.
If your settings are correct but emails are still not delivered, it could be because emails sent from your website might not be authenticated, resulting in them being filtered by your email provider. Using an SMTP plugin can help resolve this. Could you confirm if you’re currently using an SMTP plugin on your site? If not, setting one up could significantly improve email deliverability. We also have a helpful article with a list of recommended SMTP options and setup tutorials.
Since you mentioned the price, could you confirm if you currently have an active subscription? If so, please note that you have access to paid support through your WPForms account. We would be more than happy to assist you in identifying the cause of the issue and finding a solution.
If not and you are using the lite version of WPForms, please share the error message or details about your issue in our support forum where we offer complimentary support.
I hope this helps. I’m looking forward to hearing back from you.
Thanks!
