Support » Plugin: Sucuri Security - Auditing, Malware Scanner and Security Hardening » DON’t WASTE YOUR TIME THEY JUST WANT MONEY

  • Doesn’t do anything or help at all. It tells you that there is a blacklisted java script item but not where or what it is and just keeps trying to get you to pay their stupid fees to have one of their idiots fix it… yeah I’ll go elsewhere it wouldn’t surprise me if they are the ones that infected my site because they obviously did not protect it at all…
    Below edited after conversating with Author who responded to my comment
    (Plugin doesn’t do anything to actually earn me “investing” money into it!)

    And the Creators Author gets a major attitude about bad reviews… maybe learn how to improve your product rather than trying to belittle people who don’t like your product… tisk tisk

    As the ignorant Author continues to make himself look like an idiot by replying more I shall be adding to this review as now he has called me an Idiot vs implying it and continues to throw a tiff and borderline attempt to troll me (of which he is not good at) I shall be using other plugins and spending money for the websites I build and manage elsewhere with a more professional Author and Company…

    • This topic was modified 1 month, 1 week ago by  Steve Stern.
    • This topic was modified 1 week, 2 days ago by  Ethical Review Guy. Reason: Author of plugin has an attitude problem
    • This topic was modified 1 week, 2 days ago by  Ethical Review Guy. Reason: Author is unprofessional, rude and a pathetic troll
    • This topic was modified 1 week, 2 days ago by  Ethical Review Guy. Reason: Finally got a professional response from Author
Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author yorman

    (@yorman)

    Doesn’t do anything or help at all

    So you are saying that the code in the plugin does absolutely nothing?

    It tells you that there is a blacklisted java script item

    What? Didn’t you say that the plugin doesn’t do anything?

    […] but not where or what it is

    It does, just read the payloads in front of each warning. The payload contains detailed information about the infection including the location of the malicious code. I believe that in your state of frustration, you decided to not read this part.

    just keeps trying to get you to pay their stupid fees

    If you can find a professional malware cleanup service for free, let me know.

    […] to have one of their idiots fix it

    If idiots can fix it, but you cannot, what does that makes you?

    yeah I’ll go elsewhere it

    No one is forcing you to use our services/products, there are many alternatives in the market, feel free to choose one that aligns with your requirements. But be aware that any good service/product out there costs money.

    wouldn’t surprise me if they are the ones that infected my site

    That’s defamation! Do you have any proof for this statement?

    because they obviously did not protect it at all

    The Sucuri Firewall protects millions of websites on the Internet, and after joining GoDaddy our service significantly increased its coverage. This makes me believe that you didn’t pay for the service and are suggesting that we must protect your website for free, that’s obviously not going to happen.

    Pay for a service/product that you want to use, don’t be cheap.

    Sounds like someone is a little salty and defensive about their product…

    I did manage to fix it without any help for you or this stupid plugin and pair with Godaddy all you want shows that all you’re in it for it profit just like they as their service gets progressively worse and worse.. Learn to care about customers and no it’s not about getting products for free but when a site isn’t actually hacked one shouldn’t have to pay to have it fixed as if it was… I was able to fix this on my own and there is no way it’s worth for what y’all charge. So go ahead and try to belittle me some more and getting an attitude and see how long that works for you.. hahaha implying that I am an idiot and cheap… hmm very professional people you have working there! … Who is the idiot now?

    Plugin Author yorman

    (@yorman)

    Sounds like someone is a little salty and defensive about their product…

    I have worked on this project for +4 years, wouldn’t you be defensive if someone attacks one of your children and call your family (in this case co-workers) idiots?

    I did manage to fix it without any help

    Then what are you complaining about?

    […] this stupid plugin

    Is it me who is salty or you?

    pair with Godaddy all you want shows that all you’re in it for it profit just like they as their service gets progressively worse and worse

    How old are you? You are talking like a little child.

    Learn to care about customers

    We care, hence why our response time is so fast. Several customers send us compliments everyday and many are surprised by how fast we reply to their enquires and resolve their problems. All of this is happening publicly on Twitter, Facebook, WordPress forums, you can double check by yourself.

    when a site isn’t actually hacked one shouldn’t have to pay to have it fixed

    So your website was infected with malware but not hacked? hmmm 🤔

    I was able to fix this on my own and there is no way it’s worth for what y’all charge

    Good for you 🙂

    So go ahead and try to belittle me some more and getting an attitude and see how long that works for you

    The purpose of the plugin is very clear if you read the description in the front page. You are writing a product review that is misleading. Obviously I have to come forward to clarify the points that you are bringing up so other people don’t get confused.

    implying that I am an idiot and cheap

    I am not implying, I am stating a fact 😉

    very professional people you have working there

    At least I am not hiding behind an anonymous account to insult a brand.

    So this product is a child now?

    Not complaining or “hiding behind a profile” either… in fact I made a profile just so I could leave a review as I have never reviewed any other plugin before and will be reviewing more on this account since you care to follow my work 😉 And when I hate a product for good reason which you failed to read properly as to what the actual issue was because you have lack of understanding and ability to figure things out….I say it loud and proud and should I ever see you in person I would gladly tell you that your “product” sucks…. Of which then you would probably go into some hissy fit as most recluse “programmers” do.

    haha well good sir I am not the one arguing with someone because they left a one star about my crappy product… who sounds like they are a little child now hmmm? I’m sure that you will reply more with I look forward to what you have to bring… obviously since this is your priority vs actually spending time making your plugin not worthless..

    And for someone who Authored a plugin you don’t seem to know much about word press…. things can have malware without being hacked… but not surprised you don’t know that seeing the plugin you have created haha…

    Sad really… Don’t worry I won’t be using or recommending this plugin ever…

    Plugin Author yorman

    (@yorman)

    LOL

    For someone who is so defensive you don’t really have a good defense…. glad you’re not a lawyer 😀 Have fun being GoDaddy’s……..

    For those reading this…. remember if they don’t like what you’re saying their customer service and professionalism goes right out the window.

    As someone who has been in business and working on websites for longer than 4yrs I can say this is a horrible way to handle business and when you get washed out and you lose all your business remember this conversation as well 😉

    Plugin Author yorman

    (@yorman)

    Okay, I will bite…

    How would you reply to your original message if you were me?

    Below is a suggestion as to how maybe not to be a complete … when someone reviews your stuff in the future as people might be stressed out and trying to fix things and might have left a review when they aren’t in the best of minds as most poor reviews tend to be left as it is not the person leaving the reviews job to be professional since they might be young or old… It is your job to remain professional as now you have lost a potential client that runs over 57 websites and there are other products on the market leaving us with options over this one and a rude and unprofessional author…especially since GoDaddy has been having major issues and not the greatest reviews anymore and you partner with them..

    Doesn’t do anything or help at all. It tells you that there is a blacklisted java script item but not where or what it is and just keeps trying to get you to pay their stupid fees to have one of their idiots fix it… yeah I’ll go elsewhere it wouldn’t surprise me if they are the ones that infected my site because they obviously did not protect it at all…

    It seems to me there might be a misunderstanding on how the plugin may work or that you might be misreading something possibly. I don’t feel that since it isn’t working for you that it calls for you to say those that work on these things are idiots. We might be able to clear some things up for you and would love to go over our pricing and how we can help your site and why investing that money would be a great choice over the free version

    Plugin Author yorman

    (@yorman)

    Fair enough, thank you for the suggestion.

    Please consider to keep your comments on topic. I have noticed that you edited them and probably took the whole discussion out of context. And as I have learned today how to deal with people posting reviews in a bad mood, I hope you have also learned not to post messages calling people out just because you are frustrated with a product/service.

    Bye 👍

    I did edit the review as this conversion went along and will make sure to note that where I edited so that it is not out of context…

    I post reviews on things that are less than satisfactory from the standpoint of an average user in this case that has no experience with coding, very little with wordpress and malware. In my situation it was a bit of a pain but I was able to fix it but someone else who may not have that knowledge might not be able to and would be stuck giving their money to someone which would in most cases be the best… But while my reviews can be a tad bit harsh sometimes it always comes down to how the company responds to it… Someone who is really thinking about spending money on the full version and wasn’t happy with the free version may read reviews before buying… they aren’t reading the good ones they go to the bad… you can usually spot someone whining or venting but if the company responds very well it’s going to make said person feel better about purchasing.. I waited 24hrs before posting the review so that I wasn’t writing it out of anger, frustration or spite… in the previous message I was just reminding you that a lot of people do review in that manner and if you should respond in the way you have with me you will lose more customers…

    But I will be sure that I don’t in the future as well I’m glad this didn’t end as most internet “spats” do.

    Also I only edited the original review not the comments to anyone reading this… which is now noted under the bold…

    I’m apprehensive to install this plugin based on this very unhealthy back-and-forth bantering. I would suggest the author take the high road in your responses

    Plugin Author yorman

    (@yorman)

    Hello @billweeks yes I will be more tactful in the future.

Viewing 13 replies - 1 through 13 (of 13 total)
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