Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Don’t waste your money and time on it

  • ***Update:

    So their support team – and especially Ben – didn’t give up on me. We spent a huge amount of time together until we found out what caused numerous issues. Everything works well now except for a minor UI issue on their end, which I believe will be fixed next release. We both learned a few things along the way, but the most important thing is – they actually care about their customers and they’ll go above and beyond to provide solutions.

    Thanks Ben and GiveWP team!

    ———-

    So I paid $216 instead of $360 (“Humanity discount”) because I needed Stripe’s Apple Pay support and recurring donations but Apple Pay won’t work (I can’t really test recurring donations if Apple Pay won’t work).

    This $216 also provides you with “Priority Support”. I reached out to “priority support”. I wrote them about the issue and I made it very clear – I ALREADY DEACTIVATED all plugins.

    Their answer: “What I suggest is that you disable all plugins”.

    Great.

    • This topic was modified 5 months ago by shayatik.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    I just reviewed your ticket and I think some additional context is helpful. Your issue is not resolved yet and we’ve been offering several ways to help resolve it over the last few days (though our Priority Support is closed on the weekend). But this is not an issue that we are experiencing with others, so we believe it is unique to your environment for one reason or another. Our team is attempting to help you resolve it in a variety of ways, one of the suggestions was to use the Health Check plugin to safely deactivate plugins in order to troubleshoot the problem. We cannot log into your site, we cannot replicate the problem you are experiencing, so more information is needed and we’re dependent on you to provide that, so we’re providing ways to empower you to provide us with more actionable information.

    We’re committed to helping you and resolving the issues you are experiencing completely. I believe firmly that GiveWP can provide you the most success with your online donations, and our Support Team is top-notch — I stand behind them, they will resolve this with you if you have some patience.

    If you reviewed my ticket you would notice it is NOT unique to MY environment because I SENT YOU A LINK TO SOMEONE WHO’S USING THE PLUGIN AND EXPERIENCING THE SAME ISSUE: https://www.reddit.com/r/pihole/comments/gs4q48/donating_blocked/fs3qrvz/

    I already offered a way to help you solve it – by using Teamviewer and remote into my site, and you completely ignored my suggestion. Instead – you suggested to use site health check, which – again – deactivates all plugins, but I ALREADY DID THAT MYSELF, so what sense does it make to suggest it again??

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Our Head of Support, Ben, and Rick who has already been helping you, will get back to you tomorrow when they are online again and they can help resolve this for you. But I did review the link you sent, they seem to be having an issue with their Sucuri firewall — do you also use Sucuri or a firewall? That might be a common denominator between your environment and theirs.

    We have many users successfully using Apple Pay, so if this issue was a bug we’d be hearing about it continually. That’s not to say that there might be something we can implement or fix or improve to prevent this from happening for sites like yours, but in order to find that out, we need to replicate it and we’ll need your help there more. Ben and Rick can get you squared away tomorrow for sure.

    Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hey @shayatik

    Following up here publicly with the latest:

    I just successfully donated $1 to your site using Apple Pay, as a test. It went through with no issue.

    The issue you linked to above is unrelated to the issue you are experiencing in every way except that it is a donation error on a GiveWP form. Their error is related to the Sucuri firewall blocking the attempted donation. Yours is still a mystery at this point (especially given that I was able to donate using Apple Pay with no issue).

    We’re committed to getting to the bottom of this, and as I mentioned on my response just now, a screenshare call is not going to be the fastest way to do that, unless you are able to get us an environment where we can replicate a problem without testing with real money. My personal budget for testing users’ donation forms is capped at “one live $1 donation each” 🙂

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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