Don’t Use It If you want to save your time.

Not sure from where to begin. I bought the top tier of WP BOT chatbot about 4 months ago considering all the comprehensive feature list mentioned on their site. In these 4 months I have tested this chatbot in-depth and can confidently say that most of the things mentioned in their plan does not work. To be precise, I have tested all the yellow highlighted modules in this image. Let’s start with their live chat option. You can check this video that I recorded for their support. Their solution to this problem is to take the live chat to Slack. According to Slack’s policy, chat’s beyond 90 day’s cannot be stored for free accounts. This mean now I need to purchase Slack’s plan separately!

Now let’s discuss the webhook mailing list, their support asked me to disable the conversational forms as it has bugs, so I am not sure how would the mailing list would work.

Now let’s talking about their Facebook and Instagram module, firstly this feature will not come as out of box or plug and play and you will have to spend a lot of time following their this documentation and creating the meta app and still, their bot will not auto respond to any messages. Can be seen in this video

Extended UI module: Don’t even think about trying this on otherwise this will break your site. I tried this and it painted everything in my site with dark blue. See it here. In fact they also don’t have any solution for this and my ticket from 1 months+ ago is still open

More issues with the bot:
1. I could not get screenshots from the asset clean up plugin to show that their bot unnecessarily loads a lot of javascript on all your pages bloating them and thus compromising your site speed.

2. 4 times in a day the bot sends a chat session summary request to open AI exhausting all your tokens. To this they still don’t have any solution and my ticket is still open. Luckily, my site is not launched yet and no user conversation is there hence it did not emptied my pocket but these images will give you better understanding of what I am talking about – image 1, image 2, image 3, image 4

3. Every user message, results in a redundant system prompt thus eating more tokens and also a reflection of the poor coded bot. Notice how for this chat in first image 1 the redundant system is instructing open ai image 2

4. Upon their support’s guidance, I created a GPT assistant with my site data. Despite this the bot gave out wrong information about the core functionality of my site – Video, image 1

In the span of 3 months, I would have spend countless hours understanding, configuring, resolving issues in their bot and now I can safely conclude that it’s not worth the effort. The product is very poorly coded. More images can be found here. Also notice how many tickets are not closed yet. For a lot of issues, I haven’t even opened and ticket and just took it as a limitation of this bot, for example below every message, it will write BACK TO START. Looks very poorly on the quality of your site.

Don’t use it! Period. Unfortunately, I am unable to place links of the videos and images uploaded in my drive for this review. Please reach out to me at pat.sapk20@gmail.com if you want to check the screen recordings of their bot. Also check out reddit to find how shitty this bot is

Also, pay close attention to their fake positive reviews.

• This topic was modified 1 month, 3 weeks ago by Pat. Reason: Mistakenly gave 5 start
• This topic was modified 1 month, 3 weeks ago by threadi. Reason: Formatting