Title: Didn’t work on my site
Last modified: June 28, 2017

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# Didn’t work on my site

 *  [tidd86cc](https://wordpress.org/support/users/tidd86cc/)
 * (@tidd86cc)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/dont-touch-it/)
 * I paid for the Pro version and it fails miserably on my WP site I’ve only been
   able to create one backup which won’t restore so much good to me.
    Support desk
   are quick to respond to asking for a temporary word press login and then a FTP
   link into your site which i supplied but then didn’t hear anything so ended up
   deleting my site – luckily it was only for development.
    -  This topic was modified 8 years, 11 months ago by [tidd86cc](https://wordpress.org/support/users/tidd86cc/).
    -  This topic was modified 8 years, 10 months ago by [tidd86cc](https://wordpress.org/support/users/tidd86cc/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/)
 * (@backupguard)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/dont-touch-it/#post-9258059)
 * Dear [@tidd86cc](https://wordpress.org/support/users/tidd86cc/),
 * First of all, very sorry for all kind of inconveniences you’ve faced.
 * Could you please let us know what’s your ticket number, so we’ll check the status
   and reason why you’ve not received our response yet? There’s no unanswered tickets,
   so it’s little bit difficult for us to understand which one was assigned to you?
 * P.S. Please don’t be offensive, there’s no scum. All the information you provide
   us is safe and is being used only for investigations. And is being deleted after
   investigations.
 *  Thread Starter [tidd86cc](https://wordpress.org/support/users/tidd86cc/)
 * (@tidd86cc)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/dont-touch-it/#post-9269460)
 * Okay I’ve taken your word that the logins i provided were not being used for 
   malicious purposes and editing my previous post. Please can I suggest you stay
   in contact when investigating problems, even a standard mail saying you are still
   investigating as from a customers point of view it’s very concerning giving out
   WP & FTP access and then not hearing anything.
 *  Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/)
 * (@backupguard)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/dont-touch-it/#post-9273546)
 * I can ensure you nobody in BackupGuard can use the provided information for malicious
   purposes. We appreciate your trust and that’s the number one priority for us 
   to keep it. Could you please let me know your ticket number? So, I’ll check why
   you weren’t kept updated about the progress of investigations. Really sorry for
   any kind of inconveniences you’ve faced. I’ll look forward hearing from you.
 * Regards,
    Lisa Breen

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 3 replies
 * 2 participants
 * Last reply from: [JetBackup](https://wordpress.org/support/users/backupguard/)
 * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/dont-touch-it/#post-9273546)