Title: Don’t know user name
Last modified: October 27, 2021

---

# Don’t know user name

 *  [lifeofahappymom](https://wordpress.org/support/users/lifeofahappymom/)
 * (@lifeofahappymom)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/dont-know-user-name/)
 * I got the WP files for a basic cookie-cutter website, but not an auto-generated
   one. I went through the steps in the instruction file, and uploaded the zip file,
   extracted it, made and installed the SLQ file, etc. I can load the webpage and
   also load the wp-admin login page. But I don’t know where to find the username
   and password. I’m at a loss. I can send the file with the instructions of what
   to do… maybe that would help? Or if there is a file I’m supposed to look in? 
   I was supposed to edit the wp-config.php file, which connected the website to
   the SLQ database, but the username and password in that file don’t work for the
   login. I’m at a loss. I never entered an email in the process, so there’s nowhere
   to send the password, even if the username worked. But none of the usernames 
   are recognized. Any ideas?
    -  This topic was modified 4 years, 6 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdont-know-user-name%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [catacaustic](https://wordpress.org/support/users/catacaustic/)
 * (@catacaustic)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/dont-know-user-name/#post-15009875)
 * It sounds like you set up a site from a backup?
 * The best thing that you can do is use something like phpMyAdmin (available in
   most good hosting admin areas) to look at the database. find the wp_users table(
   be aware it may not start with wp_, but could be another prefix) and find the
   users details on there. That will show you the username and email address. If
   the email addres sisn’t yours, you can update it there and then go back to your
   WordPress site and use that username to do a password reset.
 *  [George Appiah](https://wordpress.org/support/users/gappiah/)
 * (@gappiah)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/dont-know-user-name/#post-15009901)
 * If I understand you correctly, you’re starting a new WordPress website on the
   address you gave in your post by restoring a templated or “cookie-cutter” WordPress
   website.
 * When you setup a fresh WordPress site from scratch, the last stage is to create
   the site’s admin user account. WordPress doesn’t have any default account built-
   in.
 * The “cookie-cutter” site is a backup of an actual WordPress site, which would
   include all the existing users on that particular WordPress site. So the instructions
   you were given should have included the login info for the admin account.
 * There are [instructions here](https://wordpress.org/support/article/resetting-your-password/)
   to recover the login info directly from the database. But it’s quite technical,
   and it would be far easier for you to simply **ask whoever gave you this “cookie-
   cutter” WordPress site (and the instructions) for the login information for the
   WordPress site they gave you.**
 * PLEASE NOTE:
 * I checked the domain you gave… and it simply forwards to another WordPress website
   [https://neverbingeagaincoach.design/](https://neverbingeagaincoach.design/).
   So it seems the setup of the site on the domain you gave didn’t work out as intended.
 *  Thread Starter [lifeofahappymom](https://wordpress.org/support/users/lifeofahappymom/)
 * (@lifeofahappymom)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/dont-know-user-name/#post-15010190)
 * George, your links were very helpful. I was able to find the username in the 
   SLQ database, and changed it, but for some reason the password wouldn’t work.
   It did allow me to send an email, but I didn’t get it (waited probably 10 min).
   So I dug deeper, and I found the emergency.php script. Followed the directions,
   and it worked. I’m in! Thanks so much!!!
 * Oh, and they forgot to give instructions on how to change the home and site url.
   I contacted them and they sent me directions. I updated the URL, so now it should
   stay on my own domain.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Don’t know user name’ is closed to new replies.

## Tags

 * [password](https://wordpress.org/support/topic-tag/password/)
 * [Setup](https://wordpress.org/support/topic-tag/setup/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 3 participants
 * Last reply from: [lifeofahappymom](https://wordpress.org/support/users/lifeofahappymom/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/dont-know-user-name/#post-15010190)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics