Title: Don’t get passed “Getting Started”
Last modified: January 6, 2021

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# Don’t get passed “Getting Started”

 *  [eddypiv](https://wordpress.org/support/users/eddypiv/)
 * (@eddypiv)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/dont-get-passed-getting-started/)
 * Hi,
 * I installed the plugin, and was guided through the Getting Started process. Pressed
   Finish, and then it says that there are no Active Chats.
    But under the Live 
   Chat in the administration area there is still only the Getting Started option,
   and it just starts all over again.
 * There is no way to start using the system and/or further configure the settings.
   
   See [https://share.getcloudapp.com/5zudKlXJ](https://share.getcloudapp.com/5zudKlXJ)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/dont-get-passed-getting-started/#post-13872148)
 * Hello [@eddypiv](https://wordpress.org/support/users/eddypiv/) ,
 * Can you please refresh the browser and check if you get updated options on the
   left menu ?
 *  Thread Starter [eddypiv](https://wordpress.org/support/users/eddypiv/)
 * (@eddypiv)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/dont-get-passed-getting-started/#post-13872431)
 * No, nothing. Tried with Brave and Firefox browsers.
 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/dont-get-passed-getting-started/#post-13872542)
 * On your browser console do you get any errors?
 *  Thread Starter [eddypiv](https://wordpress.org/support/users/eddypiv/)
 * (@eddypiv)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/dont-get-passed-getting-started/#post-13872838)
 * No error messages at all.
 * Only thing: I am working in private window, but that should not make any difference,
   should it?
 *  Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * (@wpdev3cx)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/dont-get-passed-getting-started/#post-13875504)
 * Hi [@eddypiv](https://wordpress.org/support/users/eddypiv/) ,
    after the completion
   of Getting Started wizard try to logout and login again. If the issue persists
   please provide us the following information. 1) Plugin’s version 2) PHP version
   3) Mysql Version 4) WordPress Version 4) Do you have a multisite installation?
    -  This reply was modified 5 years, 4 months ago by [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/).
 *  Thread Starter [eddypiv](https://wordpress.org/support/users/eddypiv/)
 * (@eddypiv)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/dont-get-passed-getting-started/#post-13875803)
 * Did that, but no luck.
 * Plugin version: 9.2.1
    PHP version: 7.4.13 Mysql version: 10.3.27-MariaDB-1:10.3.27
   +maria~bionic (server) and mysqlnd 7.4.13 (client) WordPress: 5.6 Multisite installation:
   yes
 * Looking forward to your advise.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Don’t get passed “Getting Started”’ is closed to new replies.

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 * 6 replies
 * 3 participants
 * Last reply from: [eddypiv](https://wordpress.org/support/users/eddypiv/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/dont-get-passed-getting-started/#post-13875803)
 * Status: not resolved