Don’t Expect Support to Solve Anything

  • vocla

    (@vocla)


    5 months, 2 weeks ago

    We’ve had the premium version for about 5 years. The latest update to 23.5 caused conflicts with our Breakdance builder. We submitted a ticket to Yoast because the conflict clearly stated that a Yoast function had been deprecated. This prevents us from doing any work on our builer – we can’t save anything. Effectively, we may as well close down. Yoast support just blame Breakdance. I asked for a copy of version 23.4 to roll back and they won’t give me one, apparently they don’t have it! This plugin is slow and clumpy at the best of times, but the ‘blame everyone else’ culture of support just solidifies my argument that we should switch to an alternative. I don’t appreciate paying for a ‘premium’ plugin and then not receiving support and being left unable to run our website and being refused a roll back to a previous version so we can operate.

Viewing 1 replies (of 1 total)
  • Plugin Support Michael Tiña

    (@mikes41720)

    2 months, 3 weeks ago

    Hi @vocla!

    We’re sorry to hear about the compatibility issues between Yoast and the Breakdance Builder. After reviewing the conversations, it looks like there was a deprecated function that is no longer being used in Yoast SEO 23.5, which is why we also recommended that you reach out to Breakdance Builder because it’s within that plugin’s code that would need to make adjustments to fix it, as well as having communication between both plugin authors. We also did provide an older version of Yoast SEO Premium for this specific instance, so that you would be able to continue operating and using both plugins without any errors or interruptions. We hope to provide a better experience at support and hope can continue to use our plugin. Have a good one!

Viewing 1 replies (of 1 total)
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