Hey @zenphimarketing !
Matthew here 😊
Sorry that we are not in the office on the weekend and cannot send a reply. I’m currently reviewing your ticket, and I’m still on vacation until tomorrow, but I just received the review notification on my smartphone (via email). I will check the ticket briefly and give you feedback via email.
Hey @zenphimarketing !
Did you receive my response to your email? 😊
Hello Matthias,
I received your response, thank you. We’ve been tracking the plugin behaviour since Elementor update, and it has not being sending any more weird signals so far. Apparently, there had been bugs, and they were fixed with the latest update.
However, the lack of any communication from your team’s side for 3 days in a row, the fact that no one answered any of our emails right until the point we wrote a negative review – it’s all still very disappointing. I understand that there might be different circumstances but the way you’ve been treating us is not something that deserves a 5-star rating. Hope you understand.
Hey!
and I’m still on vacation until tomorrow, but I just received the review notification on my smartphone (via email)
As I mentioned, I came across the ticket because I still receive emails for reviews in my private inbox, but not for support tickets while I’m on vacation.
Too sad that you don’t try to give us another chance here and leave a public rating of one star.
Summary to all readers of this review: The customer had a problem with Elementor, which triggered a bug. The customer contacted support on Friday morning and we didn’t reply until Monday after the weekend (when we were out of the office). The support ticket was assigned to me because it was a technical error, unfortunately I was on vacation last Friday and also Monday, which is why I could only respond to the notification of the evaluation via my private inbox.
