Title: Don`t create Thumbnails Last modified: April 7, 2024 --- # Don`t create Thumbnails * Resolved [SAME TE STUDIO](https://wordpress.org/support/users/csstudio/) * (@csstudio) * [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/) * Hello. The plugin dont generate the Thumbnails. The folder /wp-content/uploads/ video-wc-gallery-thumb already exist, but no images there. I`d try versions 1.30 and 1.27. WordPress v.6.4.3

And have one more question. Maybe you can recommend some plugin Slider Gallery, that can see your plugin and show video in gallery. Because now I saw video only in Woocommerce standard gallery. When activate some Slider plugin – no video. Maybe it`s because of no Thumbnails? * Thanks for answear - This topic was modified 2 years, 1 month ago by [SAME TE STUDIO](https://wordpress.org/support/users/csstudio/). Viewing 9 replies - 16 through 24 (of 24 total) [←](https://wordpress.org/support/topic/dont-create-thumbnails/?output_format=md) [1](https://wordpress.org/support/topic/dont-create-thumbnails/?output_format=md) 2 * Moderator [Support Moderator](https://wordpress.org/support/users/moderator/) * (@moderator) * [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/page/2/#post-17560842) * Thank you for that Martin, the support team appreciates that. * Thread Starter [SAME TE STUDIO](https://wordpress.org/support/users/csstudio/) * (@csstudio) * [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/page/2/#post-17560866) * Permission is 755, I`d check this before contact you here. Health Check is Ok. The problem is not only in front-site. Video has no thumbnails in admin panel too and not playing in admin-panel. Like this [https://postimg.cc/d7Tjb3rp](https://postimg.cc/d7Tjb3rp) - This reply was modified 2 years, 1 month ago by [SAME TE STUDIO](https://wordpress.org/support/users/csstudio/). * Plugin Author [Martin Valchev](https://wordpress.org/support/users/martinvalchev/) * (@martinvalchev) * [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/page/2/#post-17560971) * Okay. From the Health Check from the Info section, copy the information if possible. What video file are you uploading, what format does the plugin only work with MP4 and MOV at the moment? I’ve tested on different sites, threads I can’t simulate your problem. Check if the GD or Imagick PHP extensions are installed and properly configured on your server. * Thread Starter [SAME TE STUDIO](https://wordpress.org/support/users/csstudio/) * (@csstudio) * [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/page/2/#post-17562965) * In what file I can add uniq class or id ONLY for video thumbnails? * Plugin Author [Martin Valchev](https://wordpress.org/support/users/martinvalchev/) * (@martinvalchev) * [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/page/2/#post-17563151) * There is no such option. You can try using JavaScript to locate the element and add a class or id to it. Another option you can try is to upload a .png photo in the video-wc-gallery-thumb folder, then enter the database to find the product and replace video_thumb_url with the name of the video you uploaded. Best if the problem is localized why not create thumbnails. You didn’t tell me what video format you are using? * Thread Starter [SAME TE STUDIO](https://wordpress.org/support/users/csstudio/) * (@csstudio) * [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/page/2/#post-17563166) * I try different video, not one. Format mp4. Can I assign one png-image for every video like a thumb somewhere in code? I mean as thumb for every video will be only one image (like square with play icon i mean). * Plugin Author [Martin Valchev](https://wordpress.org/support/users/martinvalchev/) * (@martinvalchev) * [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/page/2/#post-17563199) * I think the problem is with the server settings or the theme you are using. Best to copy info from Health check. Or try a new installation with a different theme, for example one of the free ones in WordPress to know where to look for the problem * Thread Starter [SAME TE STUDIO](https://wordpress.org/support/users/csstudio/) * (@csstudio) * [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/page/2/#post-17563210) * 2 day ago I installed to another domain nulled WordPress with free woocommerce theme + woocommerce + your plugin. The same situation – no thumb. I`d write about this here, but as I see the support delete this message. * Can I assign one png-image for every video like a thumb somewhere in code? I mean as thumb for every video will be only one image. * Plugin Author [Martin Valchev](https://wordpress.org/support/users/martinvalchev/) * (@martinvalchev) * [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/page/3/#post-17563519) * > 2 day ago I installed to another domain nulled WordPress with free woocommerce > theme + woocommerce + your plugin. The same situation – no thumb. I`d write > about this here, but as I see the support delete this message. * Yes, I saw that, but I can’t figure out what nulled WordPress means. If you use a nulled theme it is not recommended then the problem could be more serious for your site and its security. That’s why I told you to try a different theme, for example this one: [https://wordpress.org/themes/twentytwentyfour/](https://wordpress.org/themes/twentytwentyfour/) to see if you will have a problem with it, preferably on a new installation. * > Can I assign one png-image for every video like a thumb somewhere in code? > I mean as thumb for every video will be only one image. * To be able to look around and you will be guided by the code. But I can’t recommend you to change the plugin like that because you might make your site vulnerable. Viewing 9 replies - 16 through 24 (of 24 total) [←](https://wordpress.org/support/topic/dont-create-thumbnails/?output_format=md) [1](https://wordpress.org/support/topic/dont-create-thumbnails/?output_format=md) 2 The topic ‘Don`t create Thumbnails’ is closed to new replies. * ![](https://ps.w.org/video-wc-gallery/assets/icon-256x256.png?rev=3418541) * [Video Gallery for WooCommerce - Add Product Video & Featured Video](https://wordpress.org/plugins/video-wc-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/video-wc-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/video-wc-gallery/) * [Active Topics](https://wordpress.org/support/plugin/video-wc-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/video-wc-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/video-wc-gallery/reviews/) * 32 replies * 3 participants * Last reply from: [Martin Valchev](https://wordpress.org/support/users/martinvalchev/) * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/page/3/#post-17563519) * Status: resolved