And have one more question. Maybe
you can recommend some plugin Slider Gallery, that can see your plugin and show
video in gallery. Because now I saw video only in Woocommerce standard gallery.
When activate some Slider plugin – no video. Maybe it`s because of no Thumbnails?
* Thanks for answear
- This topic was modified 2 years, 1 month ago by [SAME TE STUDIO](https://wordpress.org/support/users/csstudio/).
Viewing 15 replies - 1 through 15 (of 24 total)
1 [2](https://wordpress.org/support/topic/dont-create-thumbnails/page/2/?output_format=md)
[→](https://wordpress.org/support/topic/dont-create-thumbnails/page/2/?output_format=md)
* Plugin Author [Martin Valchev](https://wordpress.org/support/users/martinvalchev/)
* (@martinvalchev)
* [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/#post-17557953)
* Hi,
* Once you select a video file from your gallery in the product settings and save
it, thumbnails should automatically be generated.
* If this does not happen, there may be conflicts with some other plugins you
are using. Do you have any errors, if any send them to me. If possible, a link
to your site.
* Thread Starter [SAME TE STUDIO](https://wordpress.org/support/users/csstudio/)
* (@csstudio)
* [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/#post-17557956)
* Dont have any errors. I deactivate all gallery plugins, so now is only woocommerce
gallery. Video is the first with no Thumbnails. Link to page [http://test8.my-insta.space/product/kompleks-dlia-dohliadu-za-hubamy/](http://test8.my-insta.space/product/kompleks-dlia-dohliadu-za-hubamy/)
* Plugin Author [Martin Valchev](https://wordpress.org/support/users/martinvalchev/)
* (@martinvalchev)
* [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/#post-17558031)
* From what I can see from your site, it’s most likely something custom made by
you. The plugin is made to work with standard elements that come from the WooCommerce
plugin. You are missing them, most likely you made a custom theme or there is
another plugin that changes and creates a conflict. If you can’t use the basic
elements of WooCommerce, sorry and Video Gallery for WooCommerce won’t work for
you.
* Thread Starter [SAME TE STUDIO](https://wordpress.org/support/users/csstudio/)
* (@csstudio)
* [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/#post-17558048)
* Woocommerce plugin was installed in standard version. Template has no effect
to plugin. Ok, maybe I`ll fix it by myself. Is there an option for your plugin
to work with any Gallery Slider Plugin?
* Plugin Author [Martin Valchev](https://wordpress.org/support/users/martinvalchev/)
* (@martinvalchev)
* [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/#post-17558095)
* I know WooCommerce installed because otherwise you won’t be able to use the plugin.
But there is something that has changed the main html elements, that’s why I
say it is possible another plugin or you are doing something custom for it to
work correctly you have to stick to the main WooCommerce gallery.
* The plugin works with Flexslider which has it built into the WooCommerce plugin.
Not tested with other Gallery Slider Plugins because it has one built in.
* Thread Starter [SAME TE STUDIO](https://wordpress.org/support/users/csstudio/)
* (@csstudio)
* [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/#post-17558104)
* Thanks for helping. Now, I think, I am a little closer to a solution 🙂
* Plugin Author [Martin Valchev](https://wordpress.org/support/users/martinvalchev/)
* (@martinvalchev)
* [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/#post-17558105)
* Thanks for the feedback too, I hope I was able to help you. I wish you good luck
* Thread Starter [SAME TE STUDIO](https://wordpress.org/support/users/csstudio/)
* (@csstudio)
* [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/#post-17558120)
* Thank you so much for your time. You did a very good job developing this plugin.
Especially on free terms.
* Plugin Author [Martin Valchev](https://wordpress.org/support/users/martinvalchev/)
* (@martinvalchev)
* [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/#post-17558121)
* Thanks, I’d appreciate it if you could give it a rating, it would help me a lot!
* Thread Starter [SAME TE STUDIO](https://wordpress.org/support/users/csstudio/)
* (@csstudio)
* [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/#post-17560217)
* Hello again)) Now in site is standard woocommerce slider gallery. But Thumbnails
also dont generate. I think the problem is in folder video-wc-gallery-thumb.
Because after plugin was activate, there was an error and I must create this
folder by myself. Maybe you have a solution?
* Or another way, can I add thumb-image one for each video like square with play-
icon? In what file I can do this? I mean like this
* Plugin Author [Martin Valchev](https://wordpress.org/support/users/martinvalchev/)
* (@martinvalchev)
* [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/#post-17560507)
* Hi,
* I won’t be able to help you like that, if you want to leave your email, I’ll
write to you and you can give me access or export the site and the database and
send them to me, I’ll build it locally at my place so I can debug it.
* Also if you can test by creating a new site with a clean install and installing
only the plugin and WooCommerce that way we will be able to validate if the problem
is from some custom code or theme
* Moderator [Support Moderator](https://wordpress.org/support/users/moderator/)
* (@moderator)
* [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/#post-17560744)
* [@martinvalchev](https://wordpress.org/support/users/martinvalchev/) You need
to confirm that you will not access even a test or copy site. If you do not,
then you may lose access to these forums.
* Please take this seriously and reply that you understand and will not do that.
* While I know you have the best of intentions, it’s forum policy that you _not_
ask users for admin or server access. Users on the forums aren’t your customers,
they’re your open source collaborators, and requesting that kind of access can
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* If they _are_ paying customers (such as people who bought a premium service/product
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But in all other cases, you need to help them here on the forums.
* Thankfully are other ways to get information you need:
- Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
and get the data that way.
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log of the user’s web server error log.
- Ask the user to create and post a link to their `phpinfo();` output.
- Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/)
- Walk the user through basic troubleshooting steps such and disabling all other
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- Ask the user for the step-by-step directions on how they can reproduce the
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* You get the idea.
* We know volunteer support is not easy, and this guideline can feel needlessly
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Because of that, we rely on plugin developers and long-standing volunteers (like
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* When you help users _here_ and in public, you also help the next person with
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* Plugin Author [Martin Valchev](https://wordpress.org/support/users/martinvalchev/)
* (@martinvalchev)
* [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/#post-17560760)
* I confirm that I did not gain access to the site! I’ll try to help him here and
make it visible. Please excuse me.
* Thread Starter [SAME TE STUDIO](https://wordpress.org/support/users/csstudio/)
* (@csstudio)
* [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/#post-17560815)
* My last message had been delete. So I`d install to another domain nulled WordPress
+ Woocommerce free template + Woocommerce + Your plugin + create folder /wp-content/
uploads/video-wc-gallery-thumb. Create the Product + Upload the video-file and
no thumb again ((
I`d try several plugin versions – the same situation. * Plugin Author [Martin Valchev](https://wordpress.org/support/users/martinvalchev/) * (@martinvalchev) * [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/page/2/#post-17560825) * Can you get information from the Health Check plugin? Also can you check the permissions of the folder video-wc-gallery-thumb you need to make it writable and readable from it if you have restricted it Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/dont-create-thumbnails/page/2/?output_format=md) [→](https://wordpress.org/support/topic/dont-create-thumbnails/page/2/?output_format=md) The topic ‘Don`t create Thumbnails’ is closed to new replies. *  * [Video Gallery for WooCommerce - Add Product Video & Featured Video](https://wordpress.org/plugins/video-wc-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/video-wc-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/video-wc-gallery/) * [Active Topics](https://wordpress.org/support/plugin/video-wc-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/video-wc-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/video-wc-gallery/reviews/) * 32 replies * 3 participants * Last reply from: [Martin Valchev](https://wordpress.org/support/users/martinvalchev/) * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/dont-create-thumbnails/page/3/#post-17563519) * Status: resolved