I have apparently wasted $197 on a multi-site license purchased last August.
I have received nothing but excuses from the developer since then about my not being able to access the PRO version.
I have supplied valid credentials to him repeatedly and all I get in response is that “sorry, we have a new website” and that he needs admin access to a website running the plugin.
There is no way we are giving admin access to a secured ecommerce site to anyone for such a crazy reason as simply getting the uploadeable, update-able version of something we paid for.
I have had the same problem with the same developer and their Smart Reporter software.
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