Support » Plugin: WP Native Articles - Instant Articles Plugin for WordPress » Don’t buy the premium version until you’ve tested

Don’t buy the premium version until you’ve tested

  • Coalay

    (@chrisparksaz)


    2 years, 7 months ago

    Ok, first if you’re new to Instant Articles, know that most of the magic happens via the Facebook backend manager, not via a plugin. This thing just parses code.

    Made the HUGE mistake of buying the premium version based on the outstanding reviews. Huge mistake. Could not get the plugin to verify with Facebook, even though I’m a FB developer. Suffice to say, it’s not the developer’s fault this doesn’t work. The problem is with Facebook Apps and now is not the time with FB cracking down on web apps and requiring code reviews. Rubbish.

    The author SHOULD put a very BIG and OBVIOUS disclaimer on his website that states clearly: “THIS PLUGIN MAY NOT WORK WITH DUE TO FACEBOOK’S BACKEND ISSUES RELATED TO THE CURRENT SECURITY SCANDAL and/or APP REVIEW PROCESS”

    Of course, you will find that notation buried deep in the plugin’s documentation. Zero respect.

    • This topic was modified 2 years, 7 months ago by Coalay.
    • This topic was modified 2 years, 7 months ago by Coalay.
    • This topic was modified 2 years, 7 months ago by Coalay.
Viewing 1 replies (of 1 total)
  • Plugin Author OzTheGreat

    (@ozthegreat)

    2 years, 7 months ago

    Hi @chrisparksaz,

    Thank you for taking the time to do a review but I have to say I’m a little disappointed. I can see you raised a support ticket and it was responded to with a solution, if you were still having issues why didn’t you get back in touch? As you can see from our other reviews we take our plugin and support seriously and would have been glad to work with you to fix any issues.

    Yes, you’re right Facebook is changing quickly, it’s extremely challenging and frustrating for us (as well as our users). The notice you refer to in the docs is actually for a previous change, the one you’re having issues with is has started appearing in the last couple of days and we’ve only just figured out how to fix it (a solution we did send you).

    I would also like to mention that our plugin does do everything the official one does and more. The official one will only sync articles via the Crawler Ingestion method now (Automattic abandoned the superior API method as it was too hard to provide support for) which ours also does along with the API and RSS feed methods. We normally recommend using all three but you’re free to use any of them individually.

    I’m sorry you had a bad experience with our plugin but I do hope you’ll reconsider your rating to something perhaps less extreme, as you can see we do put a lot of time and effort into our plugin and a lot of users find it extremely beneficial. Instant Articles aren’t easy and we truly believe we offer the best solution.

    All the best

Viewing 1 replies (of 1 total)
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