• This plugin used to work okay and they reacted on my issues. After the last update they removed the possibility to write profile, the translated version didn’t work anymore and it’s basically impossible to create a working family tree. I’ve reported this issue on their site in september and haven’t had a statisfying response since (“our tech team is working on it”). I’m afraid this was a waste of money. The creator of this plugin started a new plugin called WP Genealogy. It isn’t clear to me how this relates to this plugin. It feels like he just started another one to make people buy a premium version again…

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Plugin Support

    (@blackandwhitesupport)

    Hey @annemiekbarnouw,

    Sorry for this inconvenience. We were not able to respond your queries but now we are available 24/7.

    Support.

    Thread Starter annemiekbarnouw

    (@annemiekbarnouw)

    That’s good to know. I still have an open ticket on the site: #15453

    Thread Starter annemiekbarnouw

    (@annemiekbarnouw)

    There’s still no reaction on my open ticket… #15453

    robbergl

    (@robbergl)

    the support is very bad!

    Plugin Author Plugin Support

    (@blackandwhitesupport)

    Hey Everyone,

    Many users encounter this issue when upgrading from much older versions. If you refer to our changelog, you’ll notice that in our recent updates, we mentioned an alert regarding database restructuring. Users who upgraded immediately after the release didn’t face any issues. However, those who are now upgrading from significantly older versions are experiencing problems. The reassuring news is that all your data remains secure. In such scenarios, we simply need to check the status, and with administrative access, we can resolve the issue promptly.

    Support

    Thread Starter annemiekbarnouw

    (@annemiekbarnouw)

    The problem is not (just) technical. It’s nice that you can resolve the issue promptly, but you do have to do it. My issue had been open since september. And even since your earlier promiss in this thread, there had been no reaction to my issue in your support channel.

    Plugin Author Plugin Support

    (@blackandwhitesupport)

    Hey annemiekbarnouw,

    Our user account is still working or not?

    Support

    Thread Starter annemiekbarnouw

    (@annemiekbarnouw)

    Ik should be. Further communication on this via the treepress site?

Viewing 8 replies - 1 through 8 (of 8 total)
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