Don’t Buy Premium – Poor Service
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Bought the premium version.
Submitted a bug to premium support. They verified that it’s actually a bug that stops the newest version of the plugin from working.
Then they give a boilerplate response to roll back to the prior version and that they have no idea when they’ll get around to resolving the bug.
On one hand, fine, we’ve rolled back, and it won’t affect us that much.
On the other hand, you can just tell how little a company cares by how much they copy and paste boilerplate language into an email that admits they screwed up – with no real commitment to resolving their issues.
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Hi Jeremy,
Thanks for your comment.
We can imagine how annoying it is when the latest version of the plugin doesn’t work as expected on your website. We totally understand that you’d like to see the bug resolved as soon as possible.
We reviewed the past conversations you had with our support team as well as the bug reports submitted to our plugin repository and verified that the bug has been confirmed by our developers and selected to be fixed. Although we still can’t provide you with an estimate as to when the bug will be fixed (as it depends on many factors including the number of users affected, the severity of the issue, the complexity of the resolution, etc.), rest assured that our developers will work on a solution soon and we’ll inform you via email when a bugfix is ready.
We apologize for the trouble this has caused you. Please, note that we do care about our customers and we really appreciate it when they take their time and efforts to submit bug reports. So, thanks a lot for bringing this issue to our attention!
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