Support » Plugin: Sucuri Security - Auditing, Malware Scanner and Security Hardening » Don’t buy malware removal service

  • Don’t buy their malware removal service. They don’t respond to tickets right away. They provide TERRIBLE customer support. They have you pre-pay for a whole year for a reason. They don’t provide customer support after you pre-pay. When they actually login through ftp all they do is put their “automated” software scan your files and that is it. I had a problem with my site and they told me my site was all set when clearly it was not. Right now, I have another malware issue and I put a new ticket request on 6/28 and today is 7/1 and my site has not not even been reviewed. I wish I had seen their terrible reviews on trustpilot site before I gave them $200 for the whole year which I feel I have not gotten any benefit from their service. Will not renew the yearly subscription and they better not try to charge me again. Their service sucks!!!

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