Donors not receiving receipts.

  • Resolved Imran.Umer

    (@imranumer)


    5 years, 5 months ago

    Hi,
    Some donors complained that they did not receive the receipt. I made one donation with Paypal and one offline donation but did not receive any receipt in my email. I tried the Resend Receipt option but it also did not work.
    Before receipts were working fine. The issue appeared after the plugin update. Please note that We are receiving the new donation emails. Issue is only with the receipts.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    5 years, 5 months ago

    Email reliability is a tricky issue, but Give honestly has very little to do with whether or not those emails get recieved properly. Give simply triggers the email, then WordPress has to send it via your server, and the recipients email client has to NOT spam it.

    We put together this guide to help navigate that and provide our best suggestions for making your website emails as reliable as possible:
    https://givewp.com/documentation/core/settings/emails/troubleshooting-common-email-problems/

    Review that and let me know if you have any questions at all. Thanks!

Viewing 1 replies (of 1 total)
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