Title: Donor Avatar
Last modified: August 26, 2024

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# Donor Avatar

 *  Resolved [w7th](https://wordpress.org/support/users/w7th/)
 * (@w7th)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/donor-avatar/)
 * Hi,
   When donors update their avatars, the file URL is duplicated resulting in
   image not displaying. Ex. [https://site.com/img/sites/6/https://site.com/img/sites/6/filename.jpg](https://site.com/img/sites/6/https://site.com/img/sites/6/filename.jpg)
   instead of [https://site.com/img/sites/6/filename.jpg](https://site.com/img/sites/6/filename.jpg).
   I’m not sure why this is happening.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdonor-avatar%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/donor-avatar/#post-18000243)
 * Hi, [@w7th](https://wordpress.org/support/users/w7th/).
 * I’m glad you reached out.
 * We tried to replicate the issue you are facing by accessing the Donor Dashboard,
   switching a profile picture, saving it and accessing the Donor Dashboard again,
   and we couldn’t replicate the issue. Can you send us steps to replicate it?
 * Unless we can reliably replicate the issue, we are relatively stuck.
 * Looking forward to helping you get to the bottom of this!
 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/donor-avatar/#post-18002270)
 * Hi, [@w7th](https://wordpress.org/support/users/w7th/).
 * It’s been a while since we’ve heard back, and I know troubleshooting needs a 
   little extra time. I’m marking this as resolved for now, but if you still have
   questions, you can send them along right here, and I’ll be happy to hop back 
   in.
 * Have a great day!
 *  Thread Starter [w7th](https://wordpress.org/support/users/w7th/)
 * (@w7th)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/donor-avatar/#post-18028047)
 * Sorry for the delay! I upload a screen capture of me trying to upload an image.
   [https://w7th.com/media/donor-dashboard.mov](https://w7th.com/media/donor-dashboard.mov).
 *  Plugin Support [Robin Joshua Del Mundo](https://wordpress.org/support/users/robindelmundo/)
 * (@robindelmundo)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/donor-avatar/#post-18061180)
 * Hi [@w7th](https://wordpress.org/support/users/w7th/),
 * We haven’t seen anything like this, and we would like to dig in to this deeper.
 * To look further into this, please contact us in the following link — [https://givewp.com/contact-us/](https://givewp.com/contact-us/).
   Then, for the subject of the inquiry, select the option “I am responding to a
   request to contact you”.
 * I’m marking this as resolved in here, and we’ll update this post once a fix has
   been provided!
 * Please let me know if you have further questions.
 * I’m always happy to help!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Donor Avatar’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Robin Joshua Del Mundo](https://wordpress.org/support/users/robindelmundo/)
 * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/donor-avatar/#post-18061180)
 * Status: resolved