Title: Donations not working
Last modified: November 21, 2021

---

# Donations not working

 *  Resolved [danielmd1](https://wordpress.org/support/users/danielmd1/)
 * (@danielmd1)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/donations-not-working-2/)
 * We have “Email Access” enabled at the global level. We also have “Guest Donations”
   enabled under the individual form settings, as well as the “Registration” option
   set to “None”. However, when I go to make a donation on this page:
 * [http://thegoodfightfoundation.org/offerings](http://thegoodfightfoundation.org/offerings)
 * It says, “Error: You must log in or create an account to purchase a subscription”
 * If I uncheck “Make this donation recurring for 12 months”, it then throws a different
   error:
 * It says, “Error: The merchant login ID or password is invalid or the account 
   is inactive.”
 * Please help! This is very frustrating. I have followed all documentation and 
   instructions.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdonations-not-working-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/donations-not-working-2/#post-15091903)
 * Hello [@danielmd1](https://wordpress.org/support/users/danielmd1/),
 * Glad you reached out.
 * Since the recurring donations add-on is a paid add-on, we are not allowed to 
   support it here. Please submit a ticket via Priority Support here [https://givewp.com/priority-support/](https://givewp.com/priority-support/).
 * Thanks for using GiveWP! Have a great day.

Viewing 1 replies (of 1 total)

The topic ‘Donations not working’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

 * 1 reply
 * 3 participants
 * Last reply from: [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/donations-not-working-2/#post-15091903)
 * Status: resolved