Support » Plugin: Give - Donation Plugin and Fundraising Platform » Donations Coordinator Contact Information incorrect

  • Resolved SRD75

    (@srd75)


    Hi,

    Great plugin. Thank you for creating it. 🙂

    After a donation has been made, I see the following information on the “donation complete” page on the Paypal website:

    Donations Coordinator Contact Information
    Margie Kugler
    info@yahoo.com.au
    61617241

    The email address above is not correct. Where do I edit this email address please? (and phone number too)

    Thanks,
    Steve.

    https://wordpress.org/plugins/give/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    HI Steve,

    The Donation Receipt page is a page on your site just like any other. You should be able to find it in your Dashboard and edit it directly. Most likely you’ll see somthing like this on the page:

    [give_receipt]
    Donations Coordinator Contact Information
    Margie Kugler
    info@yahoo.com.au
    61617241

    Just change the text and you should be fine.

    Thanks!

    Excellent. Thanks Matt!

    I don’t have a donations receipt page, but a donations confirmation page with the following content:

    Thank you for your donation! [give_receipt]

    Not sure where the info@yahoo.com.au is coming from.

    Plugin Author Devin Walker

    (@dlocc)

    You can you link us to the page @srd75

    Plugin Author Devin Walker

    (@dlocc)

    Hey @srd75 – Nice site! Ok, so… the content ON PayPal can be edited directly via their system. What you should do is login on their site and then update your profile information. I believe that’s under “Selling Preferences”

    Hi Devin,

    Thanks!

    Paypal Business Information Email address does not equal info@yahoo.com.au

    Under “My Profile > Selling Tools > Customer service message” I see

    Contact information to show customers
    Email Address info@yahoo.com.au

    Unfortunately this is not editable! :S

    I’ve contacted Paypal and asked them to replace info@yahoo.com.au with a better email.

    I’ve also told them making “Customer service message > Contact information to show customers > Email Address” not editable is very silly!

    😉

    Thanks for your support on this Devin.

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    Glad to hear you got it worked out.

    If you’re enjoying Give and appreciated our support we’d love a kind review from you here:
    https://wordpress.org/support/view/plugin-reviews/give

    Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
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