Donations Coordinator Contact Information incorrect

  • Resolved SRD75

    (@srd75)


    8 years ago

    Hi,

    Great plugin. Thank you for creating it. 🙂

    After a donation has been made, I see the following information on the “donation complete” page on the Paypal website:

    Donations Coordinator Contact Information
    Margie Kugler
    info@yahoo.com.au
    61617241

    The email address above is not correct. Where do I edit this email address please? (and phone number too)

    Thanks,
    Steve.

    https://wordpress.org/plugins/give/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    8 years ago

    HI Steve,

    The Donation Receipt page is a page on your site just like any other. You should be able to find it in your Dashboard and edit it directly. Most likely you’ll see somthing like this on the page:

    [give_receipt]
Donations Coordinator Contact Information
Margie Kugler
info@yahoo.com.au
61617241

    Just change the text and you should be fine.

    Thanks!

    Thread Starter SRD75

    (@srd75)

    8 years ago

    Excellent. Thanks Matt!

    Thread Starter SRD75

    (@srd75)

    8 years ago

    I don’t have a donations receipt page, but a donations confirmation page with the following content:

    Thank you for your donation! [give_receipt]

    Not sure where the info@yahoo.com.au is coming from.

    Plugin Author Devin Walker

    (@dlocc)

    8 years ago

    You can you link us to the page @srd75

    Thread Starter SRD75

    (@srd75)

    8 years ago

    Sure. Angel Card Readings (donations page). Thanks Devin.

    Plugin Author Devin Walker

    (@dlocc)

    8 years ago

    Hey @srd75 – Nice site! Ok, so… the content ON PayPal can be edited directly via their system. What you should do is login on their site and then update your profile information. I believe that’s under “Selling Preferences”

    Thread Starter SRD75

    (@srd75)

    7 years, 12 months ago

    Hi Devin,

    Thanks!

    Paypal Business Information Email address does not equal info@yahoo.com.au

    Under “My Profile > Selling Tools > Customer service message” I see

    Contact information to show customers
    Email Address info@yahoo.com.au

    Unfortunately this is not editable! :S

    Thread Starter SRD75

    (@srd75)

    7 years, 12 months ago

    I’ve contacted Paypal and asked them to replace info@yahoo.com.au with a better email.

    I’ve also told them making “Customer service message > Contact information to show customers > Email Address” not editable is very silly!

    😉

    Thanks for your support on this Devin.

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    7 years, 12 months ago

    Hi there,

    Glad to hear you got it worked out.

    If you’re enjoying Give and appreciated our support we’d love a kind review from you here:
    https://wordpress.org/support/view/plugin-reviews/give

    Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Donations Coordinator Contact Information incorrect’ is closed to new replies.