Title: Donation Process not Completing
Last modified: December 6, 2016

---

# Donation Process not Completing

 *  Resolved [Steve White](https://wordpress.org/support/users/lbwordpress/)
 * (@lbwordpress)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/donation-process-not-completing/)
 * Plugin has been installed since 5/26/16 and has processed $740 donations.
 * The issue is the last transaction that has recorded as “complete” was on 9/17/
   16.
 * Since 9/17/16 $275 of donations have “failed”. We have received the money… and
   the user is returned to the “success” page. However, the transaction is marked
   in the transaction list as “failed” and no donation receipt email is sent to 
   either the donor or to our admin email. We only receive a note from PayPal.
 * The transactions have the following error listed:
 * Payment failed due to invalid purchase key in PayPal IPN
 * Not sure why this is. Does this have something to do with a key? There are no
   API keys in settings. The user email address is associated with a PayPal account.
 * Thanks for your assistance.

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/)
 * (@webdevmattcrom)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/donation-process-not-completing/#post-8526112)
 * Is your site running on SSL/HTTPS? PayPal has been updating it’s API to require
   SSL for all transactions, even with PayPal Standard.
 * Let me know on that.

Viewing 1 replies (of 1 total)

The topic ‘Donation Process not Completing’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/donation-process-not-completing/#post-8526112)
 * Status: resolved