donation page takes ages to load

  • Resolved rozsarak

    (@rozsarak)


    3 years, 3 months ago

    site is not yet live but our donate page takes approx 25-35 seconds to load – the donation ‘boxes’ just go round in circles. We are using https://themeforest.net/item/charitab-crowdfunding-charity-wordpress-theme/21490083 with Give plugin which we have bought a license for. The site will not work if the donation forms take this long to appear – any suggestions? The other pages load fine although the backend has been slow to load also – prob a theme issue but we cant go back now.

    • This topic was modified 3 years, 3 months ago by rozsarak.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    3 years, 3 months ago

    Hey @rozsarak,

    Happy to help you.

    When you are having a loading issue, you need to analyze the entire context of the website to see what could be preventing the site from loading quickly. Huge images, multiple JavaScript scripts, a high volume of requests, all could make your site to load slowly.

    I tried to access your website to see the donation forms, but I couldn’t see the issue there.

    Also, I can see that you have some mixed content problems on your site. We have documentation here on how to correctly add SSL to your website https://imgur.com/a/AIxc60T.

    Last but not least, if you are a paid user, you can message us via Priority Support here https://givewp.com/priority-support/ and the support technicians will happily assist you.

    Have a great day! 😊

Viewing 1 replies (of 1 total)
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