Title: Donation Not processed
Last modified: October 10, 2019

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# Donation Not processed

 *  Resolved [turnkeybiz](https://wordpress.org/support/users/turnkeybiz/)
 * (@turnkeybiz)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/donation-not-processed/)
 * Hello, I have a client using the plugin for donations on their dog rescue site.
   They decided to switch their Paypal email to another one without telling me. 
   So a few donations are pending and not processed.
 * Is there any way on the back end to push those donations through. I updated the
   plugin with the new Paypal email.
 * thanks Auggie

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [gsamsmith](https://wordpress.org/support/users/gsamsmith/)
 * (@gsamsmith)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/donation-not-processed/#post-12017616)
 * Hi Auggie,
 * Because the PayPal email was changed, this means the donors were unable to process
   their transactions fully through PayPal.
 * Give was built to ensure that no donor payment information is stored within the
   plugin or within your site. This reduces much of the liability that comes with
   storing this information and transfers the job of keeping your donors information
   safe to the Payment Gateways where it is much more secure. So there is no way
   to push the Pending Donations through to the new PayPal account.
 * The best way forward would be to contact the donors individually to resubmit 
   as that information should be saved within the Pending donation information.
 * Thanks!
 *  Thread Starter [turnkeybiz](https://wordpress.org/support/users/turnkeybiz/)
 * (@turnkeybiz)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/donation-not-processed/#post-12031420)
 * thank you so much, great plugin by the way lol

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Donation Not processed’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [turnkeybiz](https://wordpress.org/support/users/turnkeybiz/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/donation-not-processed/#post-12031420)
 * Status: resolved