Donation Levels Rounding Down

mojodaddy
(@mojodaddy)

4 years, 3 months ago

Dear Give,

Trying to set up a multi-level donation form for tickets to an event. We have a table of 8 option priced at $359.24, but, when I specify that number and save my form, it rounds it down to $359.

I went through the documentation and checked my general settings and all seems correct. Is there something I’m missing?

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author Matt Cromwell
(@webdevmattcrom)

4 years, 3 months ago

Hi there,

Try going to “Donations > Settings > General” then the “Currency” sub-menu item. Make sure that “Number of Decimals” is set to 2.

Let me know how that goes.

Thread Starter mojodaddy
(@mojodaddy)

4 years, 3 months ago

Hi Matt,

My decimals were set to 2. Here’s a screen capture. Further thoughts?

Plugin Author Matt Cromwell
(@webdevmattcrom)

4 years, 3 months ago

Can you provide a link to your form so I can see the problem live?

Also, make sure you’ve cleared any and all caching you might be using, server caching, caching and minification plugins, and maybe disable them until this issue is resolved.

Thread Starter mojodaddy
(@mojodaddy)

4 years, 3 months ago

Hi Matt,

Here ya go. I deactivated my WP Super Cache pluginand tried again, but no dice.

kkytbs
(@kkytbs)

4 years, 3 months ago

Experiencing the same issue. Give is only providing whole dollar options, even with decimal set to 2.

Plugin Author Devin Walker
(@dlocc)

4 years, 3 months ago

Hey @mojodaddy and @kkytbs – What version of Give are you both running?

kkytbs
(@kkytbs)

4 years, 3 months ago

Give 1.8.5
Authorize.net gateway 1.2.3
Form Field Manager 1.1.3
Per Form Emails 1.0.1
Recurring Donations 1.3.1

Plugin Author Matt Cromwell
(@webdevmattcrom)

4 years, 3 months ago

@kkytbs since you’re an Add-on customer, would you mind submitting your ticket to our Priority Support? We can help you much better over there:
https://givewp.com/support

Maybe it’s one of our Addons causing that because so far neither Devin nor I can reproduce the issue.

Thanks!

Thread Starter mojodaddy
(@mojodaddy)

4 years, 3 months ago

I’m using Give Version 1.8.5