Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Donation Level not updating on fronted

  • Resolved Reedyseth

    (@reedyseth)


    Donation Level not updating on fronted when the user try to change the donation amount. I got this report for a user, but when I am logged in as a user/admin the amount is change without any problem. I search your support forum, but could not find an answer. I will appreciate your help. You can try it on:

    http://subscribe-reloaded.com/active-support-donation/

    WordPress Version 5.0.3
    PHP Version 5.6.30
    MySQL Version 5.6.32
    GiveWP – 2.4.0

    Best Regards.!!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    In looking at your page there are A LOT of JS errors present. This is most likely caused by one or more plugin conflicts. Most likely it’s related to your Coment Cache and/or the advertising plugins/snippets you are using.

    I’d suggest using the Health Check plugin to troubleshoot that. It will allow you to deactivate all plugins and put your site on a default theme ONLY for yourself — your live visitors will not see that. We have a write-up on that here:
    https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    Then you can enable plugins one at a time and test again until you see the problem again. Then let me know which plugin caused the conflict and I can take a closer look at replicating the issue for you.

    Thanks!

    Thread Starter Reedyseth

    (@reedyseth)

    Hi Matt @webdevmattcrom,

    Thank you for your suggestion. As you said, another plugin was trigger those JS errors and breaking the site. So all good with the Give plugin. Thanks !

    Best Regards.!!

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Happy to help, glad to hear you got it sorted out.

    If you’re enjoying Give and appreciate our support, we’d love a kind review from you here:
    https://wordpress.org/support/plugin/give/reviews/

    Thanks!

    Hi,
    I have faced a similar issue where Give Donation plugin is conflicting with Calendarize-It plugin. When I disable calendarize-It plugin, the Give donation forms allows me to add the donation levels and works fine. If the Calendarize-It plugin is enabled, I am not able to update donation levels to the form. I can edit the form but when I update it, the form resets to the default option of $1 donation.

    What did you do to resolve this issue?

    Thanks

    Thread Starter Reedyseth

    (@reedyseth)

    @outside2inside,

    In my case it was a Caching plugin that has not been updated in a few months. The website was not using a lot resources so I was Okay to disable it. In your case you need to check the error that is triggering. Open you console log on Chrome by pressing F12 and then select the console log tab. Make sure that the JS error is trigger by that the Calendarize-It plugin and contact them. All is good with the Give plugin.

    @reedyseth
    Thanks for your response. I checked the Chrome Developer tool (by pressing F12) but didn’t see any Javascript related issues. The thing is when the Calendarize-It plugin is enabled, it is screwing up something with Give Plugin.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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