Support » Plugin: Give - Donation Plugin and Fundraising Platform » Donation Goal Format

  • Resolved jhayesweb

    (@jhayesweb)



    Hello I recently started using this plugin and the progress bar for donations showed a donation I received for $50 as $40 on the progress bar. I see that this is due to an “Average” that is displayed in the forms. I do NOT want my progress bar to show an average of donations as not to confuse my donors.

    If a guest/potential donor comes to my site, donates $25 and then look at the progress bar to see it’s only gone up $20, this may confuse them and may even make them not trust me. This is a horrible feature on this plugin thats only purpose would be to confuse it users.

    Please assist as I don’t want to give a bad review because I do enjoy the plugin.

    (PS: yes I know there are other display options…..I don’t want to use percentage of # of donations.)

    John

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  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi John,

    Thanks for reaching out!

    I’m a little puzzled as to what you are describing here. There is no “average” setting for a goal progress bar. There’s an amount, a percentage, or a number of donations goal.

    For the Amount option, in your scenario above, if a donor donates $25, and then visits the page again after donating, it should correctly show in the progress bar as $25.

    I completely agree that to not show that would be dishonest and confusing at best.

    I just tested on my test site to ensure that the amount option works as I described above, and it does.

    If you are experiencing this issue on your site, the culprit is most likely caching affecting the display of that goal amount. To verify, exclude the donation form’s page from the cache if you are using a caching plugin. Some hosts also cache things.

    I’d be happy to take a look at the form in question to see if there is anything I can tell from a non-logged-in perspective that might be causing this. Please respond here with a link to the misbehaving goal bar.

    As another troubleshooting step, place a give_goal shortcode on a new page with that form’s ID. That will enable me to compare the form itself with the goal. For more on how to use Give shortcodes, check this documentation: https://givewp.com/documentation/core/shortcodes/

    ​Let me know if you need further assistance. ​Thanks for using Give! Have a great day.

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