Title: Donation Form Error Message
Last modified: May 7, 2026

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# Donation Form Error Message

 *  [crwdaofficial](https://wordpress.org/support/users/crwdaofficial/)
 * (@crwdaofficial)
 * [4 days, 17 hours ago](https://wordpress.org/support/topic/donation-form-error-message/)
 * Hello,
 * There is an error message on our donation form when we get to the page that’s“
   Choose Amount”. The message is : The following error occurred when submitting
   the form: Something went wrong, please try again or contact support.
   People are
   unable to move on to the next page to input their payment information.
 * However, when I am logged into my WordPress account and did a test donation on
   my account, it went through and completed the donation.
 * Please advise how to fix this issue.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdonation-form-error-message%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Ginger Coolidge](https://wordpress.org/support/users/gscoolidge/)
 * (@gscoolidge)
 * [4 days, 11 hours ago](https://wordpress.org/support/topic/donation-form-error-message/#post-18902252)
 * Hello [@crwdaofficial](https://wordpress.org/support/users/crwdaofficial/) ,
 * When you receive donation form errors like that, the best place to check for 
   more details in the form log.
 * Every time a donation is made on your site – or attempted, GiveWP creates a new
   entry in the logs section that gives us further information on what is happening.
   The error logs can be found in  **GiveWP > Tools > Logs**. Locate an entry for
   one of these donation attempts, and when found, click on the “eyeball” icon on
   the right of the log to expand and view the contents.
 * If, in the form log you see the donor email was flagged as spam, this is coming
   from the Akismet plugin, and the GiveWP setting in **GiveWP > Settings > Advanced**–**
   Akismet SPAM Protection**. If the email address(s) in the form logs do not appear
   to be spam emails, you can go ahead and turn that setting off in that settings
   page.
 * As to _why_ it does that, the Akismet plugin has it’s own algorithm and it can
   sometimes be a bit overzealous.
 * If, however, the form log shows a _different_ message, please **copy/paste** 
   the complete log and add it to your reply back to us please. (Note: a screenshot**
   will not** show us enough information. Here’s a screencast on how to get the 
   error log content for us: [https://screencast-o-matic.com/watch/c3eD0AVFgVG](https://screencast-o-matic.com/watch/c3eD0AVFgVG).
 * Let us know after you’ve reviewed and tested the above! 🙂

Viewing 1 replies (of 1 total)

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to reply to this topic.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Ginger Coolidge](https://wordpress.org/support/users/gscoolidge/)
 * Last activity: [4 days, 11 hours ago](https://wordpress.org/support/topic/donation-form-error-message/#post-18902252)
 * Status: not resolved