Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Donation form content not displaying

  • Resolved ssdcsjrn

    (@ssdcsjrn)


    Hi, I’m wondering if you could help.

    I’m trying to create a donation form using the the Give WP plug-in in the Bearthemes Alone template, however there seems to be an underlying template that does not allow the form to display. Here is an example: https://ssdcs.org.uk/donations/wa2022

    The back-end of the form has been configured in the plug-in but I can’t seem to see how to display it.

    Can you help?

    Thanks

    Jimmy

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hi @ssdcsjrn

    Glad you reached out, here. First things first when dealing with the Alone theme:

    That theme has a fairly gnarly history of bundling a hacked and vulnerable version of GiveWP (Under the hood it is version 2.6.0 *disguised as 3.6.0* so that WordPress does not offer an auto-update). So before we dig too deep into troubleshooting your problem, ensure that the version of GiveWP you are running is actually the latest.

    The fix if your plugins page displays GiveWP version 3.6 is to uninstall and completely delete the bootlegged version of the GiveWP plugin, and then reinstall directly from WordPress’ official plugin repository.

    We’ve reached out to this theme author multiple times and they have shown no interest in stopping this behavior. In May of 2021 we reached out to the folks at the theme marketplace where the theme is sold, and confirmed with them that this practice of bundling a hacked version of GiveWP violates the terms of use at the theme marketplace, and they assured us that they were taking it up with the theme author.

    In the meantime, that leaves folks like you a bit hung out to dry. The version of GiveWP that they are bundling has numerous known major issues that are not patched, and puts your site at risk. We of course patched them many months ago, but the theme author who hacked our plugin has not kept his version of the plugin up to date with those patches.

    I wish I had a better answer than “please don’t use that theme” but we can’t support a hacked version of our plugin.

    If instead you are using the latest version of GiveWP (2.19.8 as of today, with 2.20 likely coming this week) I would try first displaying the form on a different theme to see if the problem is the theme, and then reach back out here. Your success with online donations is our number one priority, and I am not sure that’s true of the author of the Alone theme.

    Thanks!

    Thread Starter ssdcsjrn

    (@ssdcsjrn)

    Hi Ben,

    Thanks for your very detailed response. I’ve got in touch with the Alone theme authors and they removed the offending customer code that was blocking the form from showing.

    Incidentally I was and am using version 2.19.8 and the plug-in is on auto update so that I’m always using the most up-to-date version of GiveWP. When the plug-in wasn’t showing the form, the first thing I did was delete the plug-in and all its data, and downloaded a fresh version.

    It’s an awesome Plugin and I would recommend it to any small charity like ours looking for a donation plug-in. It’s a pity that Bearthemes weren’t responsive to your requests because the Alone theme is also a very good one for small charities.

    Thanks for your help.

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