Title: Donation Errors – Intent and
Last modified: May 10, 2024

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# Donation Errors – Intent and

 *  Resolved [soaracademyandtutoring](https://wordpress.org/support/users/soaracademyandtutoring/)
 * (@soaracademyandtutoring)
 * [2 years ago](https://wordpress.org/support/topic/donation-errors-intent-and/)
 * Hello,
 * I am having the following errors whenever I try to run a donation through the
   GiveWP plugin and I have been unable to locate any support to correct this issue.
 * **Error**: There was an issue with your donation transaction. Please check your
   payment method or contact your card issuer for assistance. If the issue persists,
   try a different payment method or contact the site administrators.
 * **Error**: Unhandled payment intent status:
 * As far as I can tell, Stripe is set up properly. Can you please tell me how to
   fix this or what the issue might be?
 * Thank you!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdonation-errors-intent-and%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [2 years ago](https://wordpress.org/support/topic/donation-errors-intent-and/#post-17753873)
 * Hi, [@soaracademyandtutoring](https://wordpress.org/support/users/soaracademyandtutoring/).
 * I’m glad you reached out. I can certainly help you.
 * Every time a donation is made on your site – or attempted, GiveWP creates a new
   entry on the logs section on the dashboard that gives us further information 
   on what is happening. Can you send me logs for when you try to make a donation
   and get the errors below? You can find the logs under Donations > Tools > Logs.
 * Looking forward to helping you get to the bottom of this!
 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/donation-errors-intent-and/#post-17770078)
 * Hi there.
 * It’s been a while since we’ve heard back, and I know troubleshooting needs a 
   little extra time. I’m marking this as resolved for now, but if you still have
   questions, you can send them along right here, and I’ll be happy to hop back 
   in.
 * Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Donation Errors – Intent and’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

## Tags

 * [givewp](https://wordpress.org/support/topic-tag/givewp/)

 * 2 replies
 * 2 participants
 * Last reply from: [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/donation-errors-intent-and/#post-17770078)
 * Status: resolved