Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Donate Now Button Stucks on Please Wait When incorrect card is used

  • Resolved Gelebrin

    (@gelebrin)


    Hi, When I enter Fake Card Number it stucks on please wait and in console it shows JS Error(Please help me solving it – for example to show message card error or something):

    Uncaught (in promise) TypeError: e.getElementById is not a function
    at give-stripe.js?ver=2.8.0:1

    (anonymous) @ give-stripe.js?ver=2.8.0:1
    Promise.then (async)
    value @ give-stripe.js?ver=2.8.0:1
    document.addEventListener.Array.from.forEach.t.onsubmit @ give-stripe.js?ver=2.8.0:1
    trigger @ jquery.js?ver=1.12.4-wp:3
    a.event.trigger @ jquery-migrate.min.js?ver=1.4.1:2
    (anonymous) @ jquery.js?ver=1.12.4-wp:3
    each @ jquery.js?ver=1.12.4-wp:2
    each @ jquery.js?ver=1.12.4-wp:2
    trigger @ jquery.js?ver=1.12.4-wp:3
    n.fn.<computed> @ jquery.js?ver=1.12.4-wp:4
    (anonymous) @ give.js?ver=2.8.0:45
    i @ jquery.js?ver=1.12.4-wp:2
    fireWith @ jquery.js?ver=1.12.4-wp:2
    x @ jquery.js?ver=1.12.4-wp:4
    c @ jquery.js?ver=1.12.4-wp:4
    XMLHttpRequest.send (async)
    send @ jquery.js?ver=1.12.4-wp:4
    ajax @ jquery.js?ver=1.12.4-wp:4
    n.<computed> @ jquery.js?ver=1.12.4-wp:4
    (anonymous) @ give.js?ver=2.8.0:45
    dispatch @ jquery.js?ver=1.12.4-wp:3
    r.handle @ jquery.js?ver=1.12.4-wp:3

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @gelebrin,

    Happy to clarify that.

    The problem you describe with the wrong credit card fields has already been reported and our devs are working on it although we don’t have a release date yet.

    Since it’s only affecting incorrect numbers, AND the field itself turns red for incorrect numbers, I doubt this will be something that the team drops everything to resolve, but it should be fixed in between development cycles, for sure.

    @mrdaro Thanks Rick – It’s really important to fix this issue asap and the customer’s won’t get notified if they miss-type their credit card number and hence can’t resolve the issue. This caused a lot of missed donations opportunities for us in the past few weeks.

Viewing 2 replies - 1 through 2 (of 2 total)
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