Title: DOMException
Last modified: June 11, 2020

---

# DOMException

 *  Resolved [eibihp](https://wordpress.org/support/users/eibihp/)
 * (@eibihp)
 * [5 years, 12 months ago](https://wordpress.org/support/topic/domexception-2/)
 * While inspecting I receive this error:
 * Uncaught (in promise) DOMException: play() failed because the user didn’t interact
   with the document first. [https://goo.gl/xX8pDD](https://goo.gl/xX8pDD)
 * Please help!

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Sygoos Support Team](https://wordpress.org/support/users/sygnoossupportteam/)
 * (@sygnoossupportteam)
 * [5 years, 12 months ago](https://wordpress.org/support/topic/domexception-2/#post-12977462)
 * Dear [@eibihp](https://wordpress.org/support/users/eibihp/) ,
 * Thanks for getting in touch.
    Sorry for the problem you faced.
 * Can we have the link of your website? Any other details would be highly appreciated.
 *  Thread Starter [eibihp](https://wordpress.org/support/users/eibihp/)
 * (@eibihp)
 * [5 years, 12 months ago](https://wordpress.org/support/topic/domexception-2/#post-12977953)
 * kanabos.mx
 * Help please!
 *  [Sygoos Support Team](https://wordpress.org/support/users/sygnoossupportteam/)
 * (@sygnoossupportteam)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/domexception-2/#post-12987641)
 * Dear [@eibihp](https://wordpress.org/support/users/eibihp/) ,
    Thank you for 
   sending the link.
 * The reason for the error is that you have autoplay and the sound option enabled.
   And auotplay doesn’t work in browsers when it’s not muted.
    If you disable the
   autoplay, you won’t see the error.
 *  Thread Starter [eibihp](https://wordpress.org/support/users/eibihp/)
 * (@eibihp)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/domexception-2/#post-12987989)
 * Sorry, but I cant find the mentioned option….
 * Can you tell me where is it???
 * Please
 *  [Sygoos Support Team](https://wordpress.org/support/users/sygnoossupportteam/)
 * (@sygnoossupportteam)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/domexception-2/#post-12992002)
 * Dear [@eibihp](https://wordpress.org/support/users/eibihp/) ,
 * Thank you for the reply.
 * Please, check the following screenshot to find the option. [https://prnt.sc/t0o94a](https://prnt.sc/t0o94a)
   
   The Popup Opening Sound should be unchecked.
 *  Thread Starter [eibihp](https://wordpress.org/support/users/eibihp/)
 * (@eibihp)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/domexception-2/#post-12993895)
 * Done,
 * Thanks you!
 *  [Sygoos Support Team](https://wordpress.org/support/users/sygnoossupportteam/)
 * (@sygnoossupportteam)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/domexception-2/#post-12998806)
 * Dear [@eibihp](https://wordpress.org/support/users/eibihp/) ,
    You’re welcome.
 * Please, feel free to open another support thread in case you have any other question.
   We are marking this one as resolved.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘DOMException’ is closed to new replies.

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 * 7 replies
 * 2 participants
 * Last reply from: [Sygoos Support Team](https://wordpress.org/support/users/sygnoossupportteam/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/domexception-2/#post-12998806)
 * Status: resolved