Domain change an woopayments

Hello @frischi,

Thanks for reaching out.

Please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.

Hi @frischi!

Thank you for contacting us via Woo.com.

After contacting us there, you should have received an email with a ticket number. That is the confirmation we received your query, and we will reply soon.

If you have, it is just a matter of time before we get back to you.

I hope this provides clarity.

Cheers!

The initial response you receive in the email thread is from our AI support assistant; it contains some recommendations you can try first to see if they help solve the issue.

If they don’t help, you can reply to that email, and the WooPayments support team will get back to you as soon as possible.

Is it necessary to change settings in stripe? But I did not get any credentials for it during the woopayments assistant, I think.

Feel free to ask this question in the email thread you create with the support team, and they will be happy to help you troubleshoot this issue.

I hope you have a great day!

Hey, @frischi!

Sure! Can you please share the ticket number so we can take a look?

Have a wonderful day!

Hello @frischi,

I can confirm you already reached out through our internal ticketing system and our AI assistant replied to your request.

Not to worry, one of our Happiness Engineers will reach out to answer your questions and help you solve any issues.

Happy Weekend!