• Resolved Masoud d

    (@themefour)


    Hello. With Persian WordPress and the Iranian Toman / Rial currency, we checked that the amount of income (or commission) is not calculated in the seller’s dashboard (0 is displayed) !! Although the commission is set up, it is not calculated.
    However, on the seller’s product list page, the commission is well displayed.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello @themefour ,

    After your report I tried to reproduce the issue and made an order with Iranian Toman / Rial currency. In my test, I found both admin and vendor commission calculated properly.

    Please check if the order is marked as completed or not. Share screenshots of the order process or contact us through our site to provide the admin credentials to take a look.

    Thank you.

    Thread Starter Masoud d

    (@themefour)

    @rur165

    This is a problem! I don’t know how you tested it? !!

    On the dashboard page, the calculation is not done, but on the product list page, the calculation is correct and done !!

    dashboard:
    http://uupload.ir/files/vky3_snap2.png

    Products List:
    http://uupload.ir/files/dur5_snap3.png

    Hello @themefour ,

    Due to the translated data I am unable to reproduce the exact issue here. If possible contact us through our site with your site details so that we can take a look directly on the issue.

    Thank you.

    Thread Starter Masoud d

    (@themefour)

    (@rur165)
    Hello. I sent the test video email. To the dokan team. (support email)

Viewing 4 replies - 1 through 4 (of 4 total)
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