Support » Plugin: Better Recent Comments » Doesn’t work without theme

  • Andre

    (@picturebreeze)


    This is the only one out of 3 advanced recent comments widget plugins I’ve tested that didn’t work at all in Oxygen builder. Throws out an error message about not being registered with the WordPress installation.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Edge – Barn2 Support

    (@barn2support)

    Hi, Andre ( @picturebreeze ).

    I’m sorry to hear you’re having difficulty with using Better Recent Comments with the Oxygen builder plugin you’re using (which we have not tested with).

    Please may I know the exact error message that displays and the procedure or at what point you experience it on your site.

    You can also reply with a screenshot or screen recording video if it will help to better describe the issue. You can do this for free by going to screencast.com, getcloudapp.com (or a service of your choice), uploading the screenshot and sending us the URL. You can also attach the screenshot file(s) to your reply.

    Many thanks,

    Andre

    (@picturebreeze)

    “Error
    No ‘Barn2PluginBetter_Recent_CommentsWidget’ widget registered in this installation”

    This error message appears right away when adding the widget to a page in Oxygen builder. There are no options available to do any modifications or setups. Just this error message right on the spot where the widget should appear.

    Plugin Support Edge – Barn2 Support

    (@barn2support)

    Thanks for your swift reply, Andre ( @picturebreeze ).

    Please may I know if you’ve isolated this issue to only occur in the Oxygen builder on your site. Are there any errors with the Better Recent Comments widget in the default WordPress editor on your site?

    Thanks again,

    Andre

    (@picturebreeze)

    It’s not available as a Gutenberg block if that’s what you’re asking. I believe the issue of the plugin is that it requires a theme to work properly. Oxygen builder disables any theme though.

    Plugin Support Edge – Barn2 Support

    (@barn2support)

    Hi, Andre ( @picturebreeze ).

    My apologies for not getting back to you sooner and thanks for your reply with that additional info about the issue.

    It sounds like you’re building landing pages using Oxygen Builder, which are independent of the active theme on a site. Please may I know if the Oxygen Builder might have a block or element that allows you to display/use WordPress shortcodes, and if so (rather than display Better Recent Comments via a theme widget) could you try instead displaying the comments via the [better_recent_comments] shortcode on the page you’re building.

    I hope this helps. Please let me know how it goes.

Viewing 5 replies - 1 through 5 (of 5 total)
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